Hello Christian,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Christian,

Thank you for the provided credentials.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Hello Christian,

I was unable to access the back-end to perform checks as I get the following error.

Can you please let me know if you get the same error when you access the admin dashboard?

Looking forward to your reply.

Hello Christian,

Thank you for the update on this.

I have passed this issue to our developers and we will provide you with an update as soon as we have one.

Thank you for your patience.

Hello Christian,

Thank you for your patience.

Can you install the Duplicator plugin? It will generate a couple of files that you can send me (along with the login credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

Hello Christian,

Thank you very much for that.

I will have this forwarded to our developers and will provide you with an update as we have one.

Thank you for your patience.

Hello Christian,

On this page https://vasilescu.pro/trial/ something is adding hash on our script tag:

and this is the reason why new forms don't work. We tried to exclude our plugin from 2 of your caching plugins but it's still there, this is not happening on a local copy of your site.

We have to ask you to make a staging environment of your site with FTP access for further testing.