We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, Karley
Thank you for your purchase.
I will cover multiple possible scenarios that might cause this issue.
1. If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed.
Please follow the steps explained here,
it is a step-by-step explanation of how you can safely remove the Lite version and install + activate the Full version.
2. If while trying to install the premium plugin by uploading it through the WP dashboard gives you any kind of a "time out error" or perhaps "this link has expired" error,
please check out this Article that explains some settings you can change on the server in order to avoid those issues : Are You Getting “The link you followed has expired” Error in WordPress?
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3. If you are not able to upload the file directly through WordPress, there are manual ways how you can extract the zipped installation directly in your plugin folder on the FTP of the server.
You can follow these instructions here, if you wish :
Installation
Let us know how it goes and if you need any further assistance.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables