We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3226916
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  •  7
    Digna Mielard started the conversation
    February 8, 2023 at 12:37pm

    Hi,

    I am a frequent Amelia user, but I want to customize it and I don’t understand.

     

    For example Catalog Booking Form 2.0. How can I match this with my current events and services?

     

    I want smaller view. The form is too big now. I hope you understand what I mean. I want it as small as in your example.

    Not all translations are in Dutch. For example: Total Number of People:

    is not translated in Dutch. This is very disturbing.

     

    Perhaps you take a look at my website and see what I mean: https://wandelenenreizen.nl/excursies/

    The overview is messy and I prefer smaller agenda items so that 2 or 3 can be placed next to each other.

     

    I suggest that you also make an option for extra in events.

     

    I hope you can help me.

     

    Kind regards,

     


    Digna Mielard

  •  1,712
    Marko replied
    February 9, 2023 at 7:53am



    Hello Digna,

    Thank you for reaching out to us.

    1. The size of a booking form can not change in that way, unfortunately.

    2. As for translations words can be changed using POEDIT very easily. 

    If you want to use POEDIT then this is an instruction:

    1. Download the Amelia plugin from CodeCanyon and save the .zip file on your computer.

    2. Unzip the downloaded .zip file.

    3. You need to download and install POEDIT. 

    4. After that open the program and open the file from the extracted folder on your computer ameliabooking/languages/fr_FR/wpamelia-fr_FR.po.

    5. Translate all the strings that are not translated

    6. Save the translation.

    7. Go to ameliabooking/languages/fr_FR/ folder and copy these two files called wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website in the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.

    This is an example of the French language, but you will choose yours.

    3. We plan to add this feature for events in the future. We do not have exact eta at this time.

    If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 


    Kind Regards, 

    Marko Davidovic [email protected]

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