After Amelia fixed the double-booking problem on version 5.3, only one user can book a time slot after clicking the WooCommerce payment button. This user's time slot is blocked during the payment transaction (local payment gateway).
Recently I updated to version 6.1 and i realized that Amelia was unable to block the timeslot for the first user while making the payment on WooCommerce.
I have tried to add the rules on the payment settings for WooCommerce (pending payment mark as booking: package purchased) but it doesn't help to blocked the timeslot.
I thought that in version 5.3, the timeslot could be blocked for a few minutes after the user go to the WooCommerce cart or checkout.
Right now, I might have a lot of double bookings during the busiest times. Is there a way to fix this?
We just got the feedback from our colleagues and they have told us to ask you to please send us the URL of the page where this is happening so that we can perform the test on your end.
We apologize for taking a little longer to respond to your ticket. Our colleagues work on very complicated tickets and they work on them in the order in which they arrived.
As soon as we get some feedback from them we will contact you. Your patience is highly appreciated.
I would like to kindly request an update on the progress of this issue and an estimated time of resolution. Our team has been eagerly awaiting a solution to this problem for a month, and we hope to have it resolved as soon as possible.
I would like to follow up again on the double booking issue with Amelia on my staging website. Despite over a month of efforts by the support team, the issue still persists and I am getting ready to launch the website. While I understand that developers are currently busy working on other development tasks, I wanted to emphasize the importance of having this issue resolved as soon as possible.
I appreciate all of the hard work that you and the team have put into developing new features for the website, and I am confident that you will be able to address the double booking issue effectively.
I've been waiting for this for about a month; any updates on this? The amelia currently has cron event and notification issues. Before I can resolve the amelia issue, I need to upgrade the WordPress version and other plugins. Please verify with the developer on this, thank you.
In regards to the double booking issue, the thing is that at the moment, with PayPal and Stripe, we would have to create an appointment once the WooCommerce has been reached and if the customer does not proceed with booking, the booking will have to be manually deleted. That is the only solution at the moment.
Please let me know if you have any other questions.
I have updated to Version 6.2.3, but it didn't work as you described; after the first user reached to the checkout page, the second user could still select the same timeslot.
In my last response, I shared a message by developers and we do not have it implemented as of yet as it would require extra work from admin users with deleting the actual appointments that were defacto created.
Hope this helps you.
Please let me know if you have any other questions.
Hi,
After Amelia fixed the double-booking problem on version 5.3, only one user can book a time slot after clicking the WooCommerce payment button. This user's time slot is blocked during the payment transaction (local payment gateway).
Recently I updated to version 6.1 and i realized that Amelia was unable to block the timeslot for the first user while making the payment on WooCommerce.
I have tried to add the rules on the payment settings for WooCommerce (pending payment mark as booking: package purchased) but it doesn't help to blocked the timeslot.
I thought that in version 5.3, the timeslot could be blocked for a few minutes after the user go to the WooCommerce cart or checkout.
Right now, I might have a lot of double bookings during the busiest times. Is there a way to fix this?
Hello Giam,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Hello Giam,
We just got the feedback from our colleagues and they have told us to ask you to please send us the URL of the page where this is happening so that we can perform the test on your end.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hello Giam,
We have forwarded your ticket to our level 2 agents again and as soon as we get some feedback from them we will contact you.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hi,
I would like to know the status of this ticket's update.
Hello,
We apologize for taking a little longer to respond to your ticket. Our colleagues work on very complicated tickets and they work on them in the order in which they arrived.
As soon as we get some feedback from them we will contact you. Your patience is highly appreciated.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hello Giam,
Thank you for your patience.
Can you please let me know if by "local payment gateway" you are referring to "Cash on delivery"?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi,
The "local payment gateway" is refer to the malaysia payment gateway like stripe and paypal
Hello Giam,
Thank you for that information.
I have passed it onto our developers nd will provide you with an update on this as soon as possible.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi,
I would like to kindly request an update on the progress of this issue and an estimated time of resolution. Our team has been eagerly awaiting a solution to this problem for a month, and we hope to have it resolved as soon as possible.
Thanks
Hello Giam,
Thank you for your patience.
I will provide you with an update as soon as possible.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I would like to follow up again on the double booking issue with Amelia on my staging website. Despite over a month of efforts by the support team, the issue still persists and I am getting ready to launch the website. While I understand that developers are currently busy working on other development tasks, I wanted to emphasize the importance of having this issue resolved as soon as possible.
I appreciate all of the hard work that you and the team have put into developing new features for the website, and I am confident that you will be able to address the double booking issue effectively.
Thank you for your attention to this matter.
Hello Giam,
We are working on this currently and we will provide you with an update as soon as possible.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I've been waiting for this for about a month; any updates on this? The amelia currently has cron event and notification issues. Before I can resolve the amelia issue, I need to upgrade the WordPress version and other plugins. Please verify with the developer on this, thank you.
Hello Giam,
Thank you very much for your patience.
In regards to the double booking issue, the thing is that at the moment, with PayPal and Stripe, we would have to create an appointment once the WooCommerce has been reached and if the customer does not proceed with booking, the booking will have to be manually deleted. That is the only solution at the moment.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I have updated to Version 6.2.3, but it didn't work as you described; after the first user reached to the checkout page, the second user could still select the same timeslot.
Hello Giam,
In my last response, I shared a message by developers and we do not have it implemented as of yet as it would require extra work from admin users with deleting the actual appointments that were defacto created.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
May I know how long it will take? I have been waiting for these many months to update my amelia (still under version 4.5.1).
I don't mind to manually remove the unpaid appointments temporally, at least it can solve the double appointments on few of my websites.
Thanks
Hello Giam,
We do not have a plan to implement it as it would mess up the experience for many users as they would have to delete extra appointments from Amelia.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables