Hello benoit,

I'm afraid that we didn't quite get what you want to achieve exactly? 

We will try to help as best as we can.

So , you can create a cancel link in notifications like this

All linked placeholders like %customer_panel_url%, %employee_panel_url%, %appointment_cancel_url%, %event_cancel_url%, and Zoom placeholders are programmatically generated URLs, and if you want to create a hyperlink to these URLs, they need to be added as placeholders, not direct URLs.

For example, when you configure the Customer Panel and add its URL to Amelia Settings/Roles/Customer, and you want to add a line in the email like “To access your Customer Panel, please click here“, the template needs to look like this:

This is because the Customer Panel URL that’s sent to the customer appends a login token to the URL, so a customer either logs in with this token (if you disabled the password as being mandatory in Amelia Settings/Roles/Customer) or sends the customer to the password creation form.

Or you can enable customer panel where you customers will be able to cancel the appointment on their own. You can read how you can create customer panel on this link https://wpamelia.com/front-end-customer-panel/.

As for refund, I'm afraid, at the moment there's no feature for refunding Customers in Amelia.

Therefore, refunds should be proceeded manually through the payment system. This feature is on our to-do list for future updates. However, you can speed the process up by submitting a request on our website.

Hope this helps.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day.