It happens again that SMS messages are not delivered to the employers.
As you look at attached screenshot 1.jpg, there is no SMS after 1st Feb. in the period of 12th Jan. ~ 12th Feb.
But, actually there were 5 more bookings as attached screenshop 3.jpg.
There were no SMS to employers and customers, neither.
Site domain whitelist problem with the hosting provider was resolved and the SMS message were sent again from mid of Jan as you can check through my tickets.
So I am now in cloud why this SMS not received problem is appeared again.
Could you please check why the SMS messages were not sent to employers and customers after 1st Feb.?
And one more question, Could you explain the status function in attached 2.jpg?
When I look at the status column, the status are "Waiting" status and the cost is "0" until I click the recycling icon. After clicking the icon, the status is changed to "Delivered" and the cost is countered.
May I set up the status automatically "Delivered" right after customer booking without my clicking this status icon? Because I am busy so I cannot access to this Amelia plugin all the time to click the status. Please let me know how to set up this status to be automatically delivered status.
First of all please check if you are using the latest version of Amelia (see attachment).
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
After that, please try sending an SMS to your number to send a test notification to check if it worked or not.
Please note: SMS often has a status queued but is actually sent.
It is not refreshed automatically.
You have to press the little refresh icon next to the "queued" status, to see the actual message status.
If it does not work, can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?
ping smsapi.wpamelia.com
Also, can they whitelist this IP address: 116.203.87.139?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Can you please let me know how to log into the back end for your website and I will do that and provide you with an update on this as soon as possible.
I don't understand what do you want me to check? Because it did not work for many days so there is no record of SMS usage. So even though I update now this plugin there is no record in it. What can I check at this moment?
And there is no description for the reason about the matter what I issued. Was it simply update problem? or there is another reason? This is not a simple matter because I have issued this problem several months and it was not resolved until now. As I have mentioned before, the problem happened after white list by hosting provider and I have asked hosting provider what is the problem of this matter happen again and again even though the IP address was changed to be whitelisted then they replied that is not their matter but could be Amelia plugin.
So, now I want to resolve this SMS not working problem completely because so many claims arise from our clients. I have supplied to you my wp-admin credentials to check what is the main reason and to test it works or not. But you replied to me to test it by myself even though I have provided you the wp-admin credentials. Why you did not check after update? I think you should have updated and tested it by yourself to find out the reason clearly.
Once agin I request you to check the plugin agin whether it works or not and please find out the reason of why this matter happens two or three days after repairing or updating it.
As you can see, this matter was happened from last year and so long problem even though I have made this plugin auto-update status. So it seems this problem is not update problem.
Yes, that auto log out seems the main point of the error. The log out happens automatically not by me but by other reason. I never logged out by myself. And everytime I experienced same with you when I try to access to SMS profile. The main problem seems the automatic log out.
We are not facing this issue, so we're not sure what's causing it on your end. Please reach out to your hosting provider and ask them for an error log regarding Amelia.
Also, can you create a staging site that would duplicate your site?
If yes - you could check if this is maybe caused by another plugin. In order to do that, disable all other plugins except for Amelia and see if it logs you out. If not - the issue is definitely coming from another plugin, so the course of action would be to enable one plugin and leave it to see if the SMS profile logs out. Continue doing that until an activated plugin logs Amelia out - this is how you can find the plugin causing the issue.
I think I cannot request error log it. Because as I mentioned before, after their checking the hosting provider said that it is not their problem and issued the amelia plugin & SMS provider problem. So I issued this matter to you. As I said to you this matter happened long time ago and I contacted hosting provider several times during that period.
And second, the checking after making staging site is not possible. It would take so much time because after login it need some days to be logged out. So to check all the plugins it would take several months. I cannot do and will not do. I am too busy to check these kinds of tracing. And even you could not find out the error points and plugins how can I find it? I think I cannot find exactly which plugin cause the error. And as you can check all the plugins in my sites are popular one so don't think those plugins can trouble the confliction with your plugin.
I think I need to end up your plugin soonest. And will find another booking plugin.
The hosting provider only pinged smsapi.wpamelia.com and confirmed everything is OK, but the SMS account shouldn't log out automatically - we're not facing this issue with the plugin, so it's being caused by external sources - maybe a plugin, maybe some security settings, maybe the theme - I can't say.
They should have a log of everything happening on your site, so they should be able to see when the account logs out and maybe even what caused it.
It is extremely difficult to troubleshoot issues we cannot replicate, and I'm not even sure where we should start - we don't have similar reports from other customers and we're not aware of any conflicts with the plugins you have installed.
If your hosting provider can't pull an error log, or if they don't find anything in there, I can try troubleshooting this on a staging website you configure but, as you said, it will take time to get to the bottom of this.
I'm experiencing the same issue. Why did you add a login anyway? It's not necessary and causing ALL OF THE ISSUES. Ever since you added a login I've been having problems.
I don't understand your last comment. It's necessary, and always has been, to create an SMS account and log into it to recharge the balance and send messages.
If you're being logged out of the SMS account, it's not coming from Amelia but, as mentioned to Paul - from elsewhere. It could be a plugin, it could be a theme, it could be security measures, etc.
All our websites, created for developing, managing, and testing Amelia before it's released have SMS accounts created for as long as it was a part of Amelia and we've never experienced this issue. Only a handful of customers experience this, and it's extremely difficult to troubleshoot issues that can't be replicated, so can you ask your hosting provider and see if there are any errors in their log?
Related with below SMS log out problem, when I tested it so long time over one month I found that after booking that log out happened.
If there is no booking then there is no log out over one month but someone books then it log out immediately. It means this log out phenomenon seems not related with hosting provider but your plugin system or telecom company. Telecom company maybe interferes with your plugin program when customer books.
If this problem is really related with our country(South Korea)'s telecommunication company interference with your Amelia plugin then I have to change your plugin to another one.
For your information, I have installed Bookly plugin below the Amelia plugin at the same hosting provider service but it works well without blocking as below capture. If that log out problem is caused by our country telecommunication company interference or hosting provider then the Bookly plugin should not work as well.
And one more I have used your Amelia plugin over 2 years and there was no problem until your server movement last year. This log out happened after your server movement last year.
Can you check once more why this happen and how to resolve it?
We've asked our devops to check this out and he said that you should reach out to your hosting provider or your devops and see if they can execute these commands from your server:
ping smsapi.wpamelia.com
This is an example of a valid response:
PING smsapi.wpamelia.com (116.203.87.139) 56(84) bytes of data.
64 bytes from smsapi.wpamelia.com (116.203.87.139): icmp_seq=1 ttl=49 time=91.3 ms
64 bytes from smsapi.wpamelia.com (116.203.87.139): icmp_seq=2 ttl=49 time=114 ms
64 bytes from smsapi.wpamelia.com (116.203.87.139): icmp_seq=3 ttl=49 time=241 ms
64 bytes from smsapi.wpamelia.com (116.203.87.139): icmp_seq=4 ttl=49 time=159 ms
64 bytes from smsapi.wpamelia.com (116.203.87.139): icmp_seq=5 ttl=49 time=79.1 ms
64 bytes from smsapi.wpamelia.com (116.203.87.139): icmp_seq=6 ttl=49 time=102 ms
If it doesn't work, they will need to whitelist this IP address (116.203.87.139)
I have requested today to my hosting provide and received reply as below;
But there happens another problem. Now I cannot login to SMS notification account. I have tried to forgot password function but there is no e-mail received. For your information I logged in yesterday.
Hi, there.
It happens again that SMS messages are not delivered to the employers.
As you look at attached screenshot 1.jpg, there is no SMS after 1st Feb. in the period of 12th Jan. ~ 12th Feb.
But, actually there were 5 more bookings as attached screenshop 3.jpg.
There were no SMS to employers and customers, neither.
Site domain whitelist problem with the hosting provider was resolved and the SMS message were sent again from mid of Jan as you can check through my tickets.
So I am now in cloud why this SMS not received problem is appeared again.
Could you please check why the SMS messages were not sent to employers and customers after 1st Feb.?
And one more question, Could you explain the status function in attached 2.jpg?
When I look at the status column, the status are "Waiting" status and the cost is "0" until I click the recycling icon. After clicking the icon, the status is changed to "Delivered" and the cost is countered.
May I set up the status automatically "Delivered" right after customer booking without my clicking this status icon? Because I am busy so I cannot access to this Amelia plugin all the time to click the status. Please let me know how to set up this status to be automatically delivered status.
Attached files: 1.jpg
2.jpg
3.jpg
Hello Paul,
Thank you for reaching out to us.
First of all please check if you are using the latest version of Amelia (see attachment).
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
Updating the plugin to the latest version
After that, please try sending an SMS to your number to send a test notification to check if it worked or not.
Please note: SMS often has a status queued but is actually sent.
It is not refreshed automatically.
You have to press the little refresh icon next to the "queued" status, to see the actual message status.
If it does not work, can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?
Also, can they whitelist this IP address: 116.203.87.139?
I look forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi, there.
SMS message delivery failure happens again.
I have double checked with hosting provider and received there is no blacklist on my website.
After checking with hosting provider, there were some messages worked again but now after two or three days it does not work again.
I am not sure whether this problem is caused by hosting provider or Amellia.
I will request hosting provider to check my site directly. But requesting you to check this problem once more.
The version was updated to latest one as your guidance.
Thank you in advance.
Attached files: ticket.jpg
Hello Paul,
Thank you for reaching back out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Paul,
Thank you for that.
Can you please let me know how to log into the back end for your website and I will do that and provide you with an update on this as soon as possible.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Paul,
The WordPress admin credentials are enough it's just that I cannot log into the admin dashboard.
Please check the following video. Let me know if there is anything else I need to do to log into your website.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Paul,
Thank you for that.
Can you please update the plugin to the latest version (6.2.1), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi, there
I don't understand what do you want me to check? Because it did not work for many days so there is no record of SMS usage. So even though I update now this plugin there is no record in it. What can I check at this moment?
And there is no description for the reason about the matter what I issued. Was it simply update problem? or there is another reason? This is not a simple matter because I have issued this problem several months and it was not resolved until now. As I have mentioned before, the problem happened after white list by hosting provider and I have asked hosting provider what is the problem of this matter happen again and again even though the IP address was changed to be whitelisted then they replied that is not their matter but could be Amelia plugin.
So, now I want to resolve this SMS not working problem completely because so many claims arise from our clients. I have supplied to you my wp-admin credentials to check what is the main reason and to test it works or not. But you replied to me to test it by myself even though I have provided you the wp-admin credentials. Why you did not check after update? I think you should have updated and tested it by yourself to find out the reason clearly.
Once agin I request you to check the plugin agin whether it works or not and please find out the reason of why this matter happens two or three days after repairing or updating it.
As you can see, this matter was happened from last year and so long problem even though I have made this plugin auto-update status. So it seems this problem is not update problem.
Hello Paul,
Can you provide me with the credentials of your SMS service so I can log in and perform checks?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Yes, that auto log out seems the main point of the error. The log out happens automatically not by me but by other reason. I never logged out by myself. And everytime I experienced same with you when I try to access to SMS profile. The main problem seems the automatic log out.
Please repair this problem.
Hello Paul.
We are not facing this issue, so we're not sure what's causing it on your end. Please reach out to your hosting provider and ask them for an error log regarding Amelia.
Also, can you create a staging site that would duplicate your site?
If yes - you could check if this is maybe caused by another plugin. In order to do that, disable all other plugins except for Amelia and see if it logs you out. If not - the issue is definitely coming from another plugin, so the course of action would be to enable one plugin and leave it to see if the SMS profile logs out. Continue doing that until an activated plugin logs Amelia out - this is how you can find the plugin causing the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi,
I think I cannot request error log it. Because as I mentioned before, after their checking the hosting provider said that it is not their problem and issued the amelia plugin & SMS provider problem. So I issued this matter to you. As I said to you this matter happened long time ago and I contacted hosting provider several times during that period.
And second, the checking after making staging site is not possible. It would take so much time because after login it need some days to be logged out. So to check all the plugins it would take several months. I cannot do and will not do. I am too busy to check these kinds of tracing. And even you could not find out the error points and plugins how can I find it? I think I cannot find exactly which plugin cause the error. And as you can check all the plugins in my sites are popular one so don't think those plugins can trouble the confliction with your plugin.
I think I need to end up your plugin soonest. And will find another booking plugin.
Hi again Paul.
The hosting provider only pinged smsapi.wpamelia.com and confirmed everything is OK, but the SMS account shouldn't log out automatically - we're not facing this issue with the plugin, so it's being caused by external sources - maybe a plugin, maybe some security settings, maybe the theme - I can't say.
They should have a log of everything happening on your site, so they should be able to see when the account logs out and maybe even what caused it.
It is extremely difficult to troubleshoot issues we cannot replicate, and I'm not even sure where we should start - we don't have similar reports from other customers and we're not aware of any conflicts with the plugins you have installed.
If your hosting provider can't pull an error log, or if they don't find anything in there, I can try troubleshooting this on a staging website you configure but, as you said, it will take time to get to the bottom of this.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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I'm experiencing the same issue. Why did you add a login anyway? It's not necessary and causing ALL OF THE ISSUES. Ever since you added a login I've been having problems.
Hello David.
I don't understand your last comment. It's necessary, and always has been, to create an SMS account and log into it to recharge the balance and send messages.
If you're being logged out of the SMS account, it's not coming from Amelia but, as mentioned to Paul - from elsewhere. It could be a plugin, it could be a theme, it could be security measures, etc.
All our websites, created for developing, managing, and testing Amelia before it's released have SMS accounts created for as long as it was a part of Amelia and we've never experienced this issue. Only a handful of customers experience this, and it's extremely difficult to troubleshoot issues that can't be replicated, so can you ask your hosting provider and see if there are any errors in their log?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Hi,
Related with below SMS log out problem, when I tested it so long time over one month I found that after booking that log out happened.
If there is no booking then there is no log out over one month but someone books then it log out immediately. It means this log out phenomenon seems not related with hosting provider but your plugin system or telecom company. Telecom company maybe interferes with your plugin program when customer books.
If this problem is really related with our country(South Korea)'s telecommunication company interference with your Amelia plugin then I have to change your plugin to another one.
For your information, I have installed Bookly plugin below the Amelia plugin at the same hosting provider service but it works well without blocking as below capture. If that log out problem is caused by our country telecommunication company interference or hosting provider then the Bookly plugin should not work as well.
And one more I have used your Amelia plugin over 2 years and there was no problem until your server movement last year. This log out happened after your server movement last year.
Can you check once more why this happen and how to resolve it?
<Amelia plugin (upper) & Bookly plugin (Below) >
Hello again Paul.
We've asked our devops to check this out and he said that you should reach out to your hosting provider or your devops and see if they can execute these commands from your server:
This is an example of a valid response:
If it doesn't work, they will need to whitelist this IP address (116.203.87.139)
Let me know what they said
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Hi there,
I have requested today to my hosting provide and received reply as below;
But there happens another problem. Now I cannot login to SMS notification account. I have tried to forgot password function but there is no e-mail received. For your information I logged in yesterday.
Hi again Paul.
I tried logging in with the credentials you previously provided, but it reported the password has been changed.
Can you please check your email and see if you received the "Password Reset" email now?
Kind Regards,
Aleksandar Vuković
[email protected]
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I cannot renew the password. When I insert my e-mail of [email protected] then it shows error message as below.
How can I reset my password?
Hi Paul.
This is the WordPress login for the website where I initialized the password change.
Can you please send me the reset link from your email?
Kind Regards,
Aleksandar Vuković
[email protected]
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Sure, Please refer to the below.
https://tmstesting.space/support/wp-login.php?redirect_to=https%3A%2F%2Ftmstesting.space%2Fsupport%2Fwp-admin%2Fadmin.php%3Fpage%3Dwpamelia-notifications%26notificationTab%3Dsms%26token%3D6bb5711ecd5c9832%26email%3Dinfo%40watchcert.com&reauth=1
Hi, there
I tried to enter into SMS Notification. However it still not possible to log in even though using the below credentials.
----------------------------------------------- Update 22nd May ---------------------------------
Now, it is possible to enter in the SMS notification.
Thank you for the update, Paul.
Please let me know if it keeps you logged in, or if it logs you out again during the day/week.
Kind Regards,
Aleksandar Vuković
[email protected]
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Yes, I will check it during this week and let you know that result.
Thank you.
Hey Paul.
Just checking in to see what the status of this issue is.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi, when I check the current status of my site it is working well without logout.
So I would like to close this ticket.
If this problem re-happen then I will let you know it then.
Thank you for your support so far
Have a good day.
Thank you for your feedback, Paul.
I'm glad to hear the issue seems to be resolved.
Please feel free to reach out to us if you have any further questions or concerns!
Kind Regards,
Aleksandar Vuković
[email protected]
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