We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
One week ago, I purchased the new Amelia Pro release, because it promised to be capable of managing resources and service packages.
In fact, in Amelia's changelog it is stated:
Version 5.6 (17.11.2022)
Feature: Limit appointments, packages, and events per customer
Version 6.0 (22.12.2022)
Feature: RESOURCES – Ability to create shared or single resources that limit the bookings, available only in Pro and Developer licenses
My problem with the Amelia plugin
(Environment: Apache | MySql 5.6.5 | PHP 7.4.3.0 | SSL | Wordpress 6.1.1 | Plugins: only Amelia Pro 6.1)
I've to setup a package of 5 single lessons hours for a service that can be booked by a customer only 1 time per week. For this purpose I create in Amelia a very simple configuration:
CATEGORY
RESOURCE
SERVICE
Time frame: week
Period:1
Time period is calculated from: Appointment date and time.
Maximum capacity: 10;
EMPLOYEE
PACKAGE
I assigned the package to a customer but, despite of the above settings, the same customer in wp frontend is able to book more than 1 appointment for week.
The problem remains, even when I don't use resources.
Later, I encountered the same problem in your demo site!
Are my settings wrong?
Should I adjust the settings in a different way?
Is there a bug in your plugin?
If you want, I can provide you a WP-admin user for my pre-production site.
If the problem persists I would like to be refunded.
Thanks in advance for your help.
Giovanni
Hello Giovanni,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Giovanni,
Thank you very much for your patience.
At the moment, there is no option to limit the number of appointments that a customer can book through a package in a certain period of time.
We have a plan to implement it in the future, but there is no ETA at the moment.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables