We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3221236
Table is not displayed for non administrators
Closed

Comments

  • Peter Bergvall started the conversation
    February 1, 2023 at 9:09am

    Dear Sir/Madame, 

    My wpDataTable is sources from MySQL and shows data during development as well as live for admins but not for consumers. Is there somehow a configuration to do , that I am missing? Table is inserted to elementor page using the widget. 

  •  1,894
    Miloš replied
    February 2, 2023 at 8:56pm

    Hi, Peter 

    Could you send us the front-end page where you have this table?

    If you wish to check this from your end, you can first visit the page logged as Admin, and i guess that is when the table loads, right?

    And then try to visit from incognito browser, or as non logged user, but while you do that, have the browser developer console open,  and leave this Network Tab open.

    Then look in the Network Tab for red colored errors.

    If you find an error 403 ( i am guessing a bit) ,  this means that you have some permission issues coming from the hosting server, and you should contact your hosting support to fix the permissions.

    But if you wish us to check this out remotely, please send us the page with the table.

    If it has any sensitive data, make sure to send a PRIVATE reply. Thanks

    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  •   Peter Bergvall replied privately
  • Peter Bergvall replied
    February 3, 2023 at 2:26pm

    Hi again,

    I found the error. It was totally my mistake as I have created a new subscriber role with incorrect authorisations. After adjusting that the tables displays data for the consumers as well.

    Thanks a lot for support,

    Peter

  •   Miloš replied privately