We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3220561
Problem with the update of the plugins
Closed

Comments

  • ailen cury started the conversation
    January 31, 2023 at 2:40pm

    Hello everyone. 

    I’m having a problem with the update of the plugins. When I want to update, a sign pops up that says "Error! You have reached maximum number of registered domains" But I don't have any other page with this licence code

  •  1,894
    Miloš replied
    January 31, 2023 at 8:09pm

    Hi, ailen 

    Thanks for reaching out to us.

    This could be an issue with the SSL certificate on your site.

    There is a workaround for this issue.

    You can edit a PHP file on your FTP in the plugin folder, with any text/code editor.

    This is the path of the file :

     ../wp-content/plugins/wpdatatables/controllers/wdt_admin_ajax_actions.php

     around line 1089 ( during updates the exact lines of code change, so i recommend searching  for string "curl_setopt" with CTRL+F"), you will find this line of code:

    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);

    then add this below that :

    curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, 0);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, 0);

    in the end it should look like this :

    4594731436.png

    And it will bypass the SSL issue, and activate the license. 

    Please note, though, that if you migrate the site in the future, and the SSL certificate is not updated, you'll need to add this line again.

    -

    Let me know how it goes?

    If that does not help, we can remotely take a look. Thank you


    Kind Regards, 

    Miloš Jovanović
    [email protected]

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