We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3219531
pending status
Closed

Comments

  •  3
    Falko Alexander started the conversation
    January 30, 2023 at 1:14pm

    Hello,

    I have a question about the status of the confirmation. Normally my customers receive an appointment confirmation after booking. However, for the employee photos category (Mitarbeiterfotos), the status is set to pending and I have to confirm the appointment first. But the settings are exactly the same as for my other services. What could be the reason for this?


    Thanks & best,
    Falko

  •  2,576
    Aleksandar replied
    January 30, 2023 at 9:09pm

    Hello Falko.

    If you access this service setting, and you can verify the appointment status is set to "Approved", then the only other thing that could happen is that this service's minimum capacity is above 1, so until the minimum capacity is reached, each new customer comes in as pending.

    If that's not the case, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables