I refer to ticket number 3210495 which my web developer already opened, as is waiting for a reply to for almost a week now!
Can you please respond to that ticket as a matter of priority, as I have purchased a lifetime subscription to Amelia and I would highly appreciate good customer service in return for my confidence in your product and services.
In a nutshell, the issue we are currently experiencing is as follows:
Amelia Booking Email Confirmation to Client – Yes, without a Zoom link
Amelia Booking Email Confirmation to Therapist – No
Amelia Booking SMS Confirmation to Client – Yes, without a Zoom link
Amelia Booking Email Confirmation to Therapist – No
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
We can see that one of our agents responded to that ticket, so please check it out and continue with him if the issue persists.
Opening multiple tickets regarding the same issue can't speed up the resolution of a single ticket, but instead prolong the waiting time for you and our other customers, since we need to check the same issue multiple times.
Thank you for your reply and feedback, as well as for your apology for the long waits. I have noted your explanation.
We have since been responded to and helped to a degree, however, while the Zoom link is now showing in the email notification to the customer.
The new issue that I am having now, is that the SMS notifications are not sending at all. We made 3 test bookings, and the SMS notifications only sent on the first test booking. On the 2nd and 3rd booking, the SMS notifications were not sent.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi,
I refer to ticket number 3210495 which my web developer already opened, as is waiting for a reply to for almost a week now!
Can you please respond to that ticket as a matter of priority, as I have purchased a lifetime subscription to Amelia and I would highly appreciate good customer service in return for my confidence in your product and services.
In a nutshell, the issue we are currently experiencing is as follows:
Hello Tomer.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
We can see that one of our agents responded to that ticket, so please check it out and continue with him if the issue persists.
Opening multiple tickets regarding the same issue can't speed up the resolution of a single ticket, but instead prolong the waiting time for you and our other customers, since we need to check the same issue multiple times.
Thank you for your understanding!
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Hi Aleksander,
Thank you for your reply and feedback, as well as for your apology for the long waits. I have noted your explanation.
We have since been responded to and helped to a degree, however, while the Zoom link is now showing in the email notification to the customer.
The new issue that I am having now, is that the SMS notifications are not sending at all. We made 3 test bookings, and the SMS notifications only sent on the first test booking. On the 2nd and 3rd booking, the SMS notifications were not sent.
Could you please advise?
Thank you.
Hi again Tomer.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables