We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3219454
Email and SMS notifications not sending properly
Closed

Comments

  • Tomer Eini started the conversation
    January 30, 2023 at 11:38am

    Hi, 

    I refer to ticket number 3210495 which my web developer already opened, as is waiting for a reply to for almost a week now! 

    Can you please respond to that ticket as a matter of priority, as I have purchased a lifetime subscription to Amelia and I would highly appreciate good customer service in return for my confidence in your product and services. 

    In a nutshell, the issue we are currently experiencing is as follows: 

    • Amelia Booking Email Confirmation to Client – Yes, without a Zoom link
    • Amelia Booking Email Confirmation to Therapist – No
    • Amelia Booking SMS Confirmation to Client – Yes, without a Zoom link
    • Amelia Booking Email Confirmation to Therapist – No

  •  2,576
    Aleksandar replied
    January 30, 2023 at 8:59pm

    Hello Tomer.

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    We can see that one of our agents responded to that ticket, so please check it out and continue with him if the issue persists.

    Opening multiple tickets regarding the same issue can't speed up the resolution of a single ticket, but instead prolong the waiting time for you and our other customers, since we need to check the same issue multiple times.

    Thank you for your understanding!

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

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    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  • Tomer Eini replied
    January 31, 2023 at 10:06am

    Hi Aleksander,


    Thank you for your reply and feedback, as well as for your apology for the long waits. I have noted your explanation.

    We have since been responded to and helped to a degree, however, while the Zoom link is now showing in the email notification to the customer. 

    The new issue that I am having now, is that the SMS notifications are not sending at all. We made 3 test bookings, and the SMS notifications only sent on the first test booking. On the 2nd and 3rd booking, the SMS notifications were not sent. 

    Could you please advise? 

    Thank you. 








  •  2,576
    Aleksandar replied
    January 31, 2023 at 10:35am

    Hi again Tomer.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables