We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, Support office
Today I could not upload any excel file,.
Please see the screen shot of the excel file. I already uploaded this file yesterday, but today I could not upload it either
Please see the screenshot of the issues and let me know the reason
I appreciate your super help
Samuel
Hi, Samuel
Thanks for reaching out to us
-
It seems like the wpDataTables counter got stuck in the database, and now it's trying to add a new table with an existing ID.
If you have access to your database, please first take a look and see what the last ID is. In my example below, it's wp_wpdatatable_9:
Then, access wp_options table and click on "Search" in the top menu. In the "option_name" section, type "wdtGeneratedTablesCount" and search for that:
That will return one row which will display the count in the "option_value" column. In my database, it's correctly set to "9", but on your end, it's most likely wrong:
So, based on the last ID you see in your database (for example, if it's wp_wpdatatable_127) change the option_value in the screenshot above from 124 to 127 (again, this is just an example). Save that, and try to create a table again.
Please let me know how that goes.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables