We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello 👋
Is there a way to make sure that mandatory custom fields filled up first before a booking from a package (in the customer frontend panel) is successful?
Amelia will make sure that all required custom fields will be filled up on the backend when an admin / manager book a slot from an existing package; it will be great to have the same feature for customers who make such booking on the frontend panel.
Thanks!
Hello Patrick.
We will work on the panel in the near future, but at the moment this can't be done. The old (current) panels were designed before we even thought of Packages, so they aren't optimized for them.
We are, however, working on a redesign, where your customers will be able to select everything they need.
Sorry for the inconvenience.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks for the information! May I know if is there any timeline regarding this implementation it is quite important for us to have fields (both optional & mandatory) when a customer book an appointment from an existing package?
Otherwise, is there any other way that a customer able to book an appointment from an existing package besides the current frontend panel flow?
Hello again Patrick.
Unfortunately, I don't have an ETA on this. Our developers and our management are going through all customer suggestions and requests related to the Packages, and they'll try and implement as many as possible when the panels are redesigned. Based on experience, they won't be able to implement everything with the initial release, but they will work on suggestions one at a time in the future.
There's no other way a customer can book remaining appointments; they can only do it through the panel.
I'm sorry for the inconvenience.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables