Hello Michael.

Please check these points:

1. Is the service visible on the site? 

2. If it is, is the employee assigned to this service?

3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure this service is also included:

In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

4. Are the work hours of the employee long enough for the new service to be available? For example, if the employee works from 09:00 - 20:00, and the service lasts 12 hours, it won't show on the front end.

5. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

6. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

If nothing helps, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.