Hello Christian,

Thank you for reaching out to us.

Unfortunately, currently, this feature is not built-in in Amelia. You can add yourself as an employee instead of an organizer at this time and customers will be able to see this information

Hope this helps in case it doesn't not I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/

Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Christian,

My apologies I didn't explain it in the best way there are no event organizer placeholders for this. As for not showing in the calendar, I have forwarded this ticket to our level 2 agents. As soon as I get feedback from them I will contact on this ticket again. 

Hello Christian,

Please let us know if the same thing happens to you when it opens ICS through Gmail or Outlook.

Does this only appear when you read through iCal? 

Looking forward to your reply. 

Hello Christian,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you. 

Hello Christian,

Thank you for your patience.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Christian,

We have isolated this issue and passed it on to our developers. 

We hope to have this resolved in the near future. 

Thank you very much for your patience and for pointing this out to us.

Hello Christian,

Since we have passed this issue to our developers, the fix for this will be included in the next update of the Amelia plugin.

Please let me know if you have any other questions.

Hello Simon,

Thank you for reaching out to us.

Can you please create a separate ticket on this and we will assist you with this?

Looking forward to your reply.

Hello Christian.

We forwarded the request to add the organizer to the ICS file to our developers, and they will work on it in the future. Since Amelia's integration with calendars includes only Outlook and Google Calendars, it was not intended to work for the customers, but only for employees linked with these accounts. The option to add the details of the appointment/event in an ICS file was implemented later on, and it was only intended to send the title, the date, and the time, not to share the details of organizers and other attendees. 

We'll see if this can be changed.

It's not just the number of votes that prioritize the features. There are a lot of variables here:

1. Is the feature implementation even possible
2. How difficult it is
3. Would it change the logic of the app
4. If "yes", in what way and how can we adjust the new logic so it works both with the new logic and with the old logic
5. Company goals (as much as we love hearing from you guys, and receiving your suggestions, our plans for the plugin can still postpone certain suggestions).

There are a lot more variables but I won't go into detail as I believe these should cover the basics.

Hello Christian.

I just wanted to let you know that our developers isolated the bug and that it will be resolved in one of our upcoming updates.

Sorry for the delay!

Thank you for keeping this ticket alive, Simon.

Since the bug has been created, I believe it will be resolved relatively soon. I can't make any promises, but if the developers inform us it's been logged, it will most likely be resolved in one of our upcoming updates.