We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I purchased my license thru Codecanyon, my purchase code has expired for support, I'm not interested in spending another $257 to get support, what other otions do I have to resolve the following:
The following query works in MariaDB / MySQL but not in wpdatatables, it loads the data but then freezes with the spinning wheel going in circles forever, sort of greyed out:
select Team, FirstName, LastName, Pos, InjuryType, EndDate from Injuries union
select Team, FirstName, LastName, Pos, InjuryType, EndDate from LTIR
Thanks,
Owen Greaves
Hi Owen
Our apologies for the waiting time,
we will do our best to respond quicker going forward.
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The SQL feature in our plugin is not the same as if you ran the Query in a Database Management Tool.
Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types
SELECT, INSERT, UPDATE, DELETE, REPLACE, RENAME, SHOW, SET, DROP, CREATE INDEX, CREATE TABLE, EXPLAIN and DESCRIBE.
Some of them are disabled for security reasons.
Filtering, sorting, and search may not work properly if you include:
To avoid these issues, you can try preparing a MySQL view (which will return the data that you need, call it e.g. “view1” and then build a wpDataTables based on a simple query like "SELECT * FROM view1″.
If you need help with that, you can see our video, where we show an example of using View in our plugin.
Let me know if creating a View and making a new SQL Query in our plugin with that method works,
we will be here if you need further assistance.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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