Hello... This time I am writing in public because it seems that in private nobody is replying and I need your answers.
I recently bought the Amelia plugin
I have been doing tests because I am configuring it on a website for my client who has a Pilates studio. However, I have found myself with several questions that I want to ask you:
The employees are assigned the days and morning or evening shift in which they are responsible for the 6 clients that are there every hour.
Clients reserve the day and time they want to go to classes (eventually they try to match their appointment with the employee of their choice but most clients pay more attention to the date and time than to the employee)
I see all of that can be configured. However, the problem begins if a client wants to change her appointment. Let's say the client chose her appointment on Monday at 10:00 am and on Monday mornings the employee is Cecilia. When the client wants to modify her appointment, they are only presented with the option of changing it during the available hours on Mondays, which is when Cecilia teaches classes again.
1. Is there a way she can change the date (even if it's another employee)?, ie
2. How to make it possible to change the employee when modifying the appointment and thus have more options for dates and times?
I saw that there is the alternative of having only "1 registered employee who attends all the schedules", but in that case,
3. Is there a way that I can show a comment on the calendar (or on the appointment) that indicates the name of the real employee who teaches the class at that time?
Another question: Quite possibly all reservations will be made online asking for full payment in advance. But the customer has the option to pay later or pay the full amount.
4. How can we avoid the question and always collect the full amount?
If I choose Woocommerce as payment method,
5. Is there a way for the appointments to remain pending by default but if the payment is registered, let's say by Paypal, the appointment is automatically approved?
If the client decides to cancel a previously paid appointment or package.
6. What about the credit?
7. Is there the possibility that this payment to be registered in favor of the client so that she can use it to pay for another appointment or package?
When a new client makes an appointment, she receives an email to create a password.
8. Is there a way to control it so that she doesn't have access to the backend but only has access to the frontend in the customer control panel?
Thank you in advance for your kind and fast answer.
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
Hello... This time I am writing in public because it seems that in private nobody is replying and I need your answers.
I recently bought the Amelia plugin
I have been doing tests because I am configuring it on a website for my client who has a Pilates studio. However, I have found myself with several questions that I want to ask you:
The employees are assigned the days and morning or evening shift in which they are responsible for the 6 clients that are there every hour.
Clients reserve the day and time they want to go to classes (eventually they try to match their appointment with the employee of their choice but most clients pay more attention to the date and time than to the employee)
I see all of that can be configured. However, the problem begins if a client wants to change her appointment. Let's say the client chose her appointment on Monday at 10:00 am and on Monday mornings the employee is Cecilia. When the client wants to modify her appointment, they are only presented with the option of changing it during the available hours on Mondays, which is when Cecilia teaches classes again.
1. Is there a way she can change the date (even if it's another employee)?, ie
2. How to make it possible to change the employee when modifying the appointment and thus have more options for dates and times?
I saw that there is the alternative of having only "1 registered employee who attends all the schedules", but in that case,
3. Is there a way that I can show a comment on the calendar (or on the appointment) that indicates the name of the real employee who teaches the class at that time?
Another question: Quite possibly all reservations will be made online asking for full payment in advance. But the customer has the option to pay later or pay the full amount.
4. How can we avoid the question and always collect the full amount?
If I choose Woocommerce as payment method,
5. Is there a way for the appointments to remain pending by default but if the payment is registered, let's say by Paypal, the appointment is automatically approved?
If the client decides to cancel a previously paid appointment or package.
6. What about the credit?
7. Is there the possibility that this payment to be registered in favor of the client so that she can use it to pay for another appointment or package?
When a new client makes an appointment, she receives an email to create a password.
8. Is there a way to control it so that she doesn't have access to the backend but only has access to the frontend in the customer control panel?
Thank you in advance for your kind and fast answer.
Hello CARLOS,
Thank you for reaching out to us.
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3214769/
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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