We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3216033
woocommerce
Closed

Comments

  • Paul Johnson started the conversation
    January 25, 2023 at 2:07pm

    I have used a Woocommerce store for several years and recently installed Amelia for its booking capabilities. I have set up all the services to match my woocommerce products and linked using intergration. However, when I came to use the catalog booking for either paid appointments or packages, the message says "Nothing in Cart." 
    I then realized there is no "Appointment" product in Woocommerce. I thought that was created automatically during intergration...? Please advise.

    Thank you

  •  2,576
    Aleksandar replied
    January 26, 2023 at 9:15am

    Hello Paul.

    Thank you for your purchase.

    Have you installed the new update (6.1)? We've included some WooCommerce fixes in that version, so please try updating the plugin first if you haven't already.

    If you did update the plugin, I can't say what's going on without taking a look at your website. So please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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