I like the wpDatabales plugin a lot! It's so easy to learn. However, it seems the font color feature is not working in the free version? I choose a new color, and it appears in the "Edit Data" section, but no changes (even after "saving" in two places) appear in the "Preview" area or when adding the shortcode to a live web page. Am I missing any steps? Please see attached screenshot. Site is in staging, not publicly visible. Thanks in advance!
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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I can see the issue on your screenshot, but we are not able to reproduce it on our Test sites with the Free version, so we don't have a bug for this behaviour.
Here are some screenshots from my test :
And you can also check out my short Video here, where i did this color change on our wpDataTables Lite test site.
It seems that you might have some kind of CSS conflict on your site that is not correctly applying the coloring for our tables...
It is possible it might be your active Theme that has some styles which override our plugin's CSS,
or perhaps another plugin on your site.
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Can you try this, please :
First make sure that you have the latest Lite version installed, Version 2.1.50?
If you have any older version, please download the latest one from our site, and update the Lite plugin.
If you already have the latest version, try to purge all cache on your site, see if that helps.
If not, let's check if you have a conflict on site.
Can you please change the theme and see if the issue is resolved?
If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be).
If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Let me know if you isolate the issue in this way, and we will proceed from there. Thank you
Thanks so much much for your very thorough response. It probably is a style conflict, and I don't have the time to debug by turning everything off, so I'm going to live with the font color. (Unless you can provide some CSS to modify that table header class. *See below for all the classes I tried.)
FYI: Today I created a new table and did not enable the first row as a "table header." That allowed me to apply a background color, which I was unable to do with the previous table that has first row enabled as table headers.
- - -
*Possible table header classes? I tried each of these separately:
First my sincerest apology for all the waiting time.
I think the most effective way would be if we can inspect your back-end setup from WP-Admin,
then we can see if we try to modify some settings, or with custom CSS, if we can get some basic CSS for you that might override this conflict, at least for the time being.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
And the table ID is 3, from the screenshot, right?
-
Also, if you wish us to try and disable some plugins and change the Theme to try to isolate the conflict for you, you could make a Staging/Test version of the site, or send us a cloned site.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database access, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
I like the wpDatabales plugin a lot! It's so easy to learn. However, it seems the font color feature is not working in the free version? I choose a new color, and it appears in the "Edit Data" section, but no changes (even after "saving" in two places) appear in the "Preview" area or when adding the shortcode to a live web page. Am I missing any steps? Please see attached screenshot. Site is in staging, not publicly visible. Thanks in advance!
Attached files: plugin wpDataTables font color issue.jpg
Hello, C Sky
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
I can see the issue on your screenshot, but we are not able to reproduce it on our Test sites with the Free version, so we don't have a bug for this behaviour.
Here are some screenshots from my test :
And you can also check out my short Video here, where i did this color change on our wpDataTables Lite test site.
It seems that you might have some kind of CSS conflict on your site that is not correctly applying the coloring for our tables...
It is possible it might be your active Theme that has some styles which override our plugin's CSS,
or perhaps another plugin on your site.
-
Can you try this, please :
First make sure that you have the latest Lite version installed, Version 2.1.50?
If you have any older version, please download the latest one from our site, and update the Lite plugin.
If you already have the latest version, try to purge all cache on your site, see if that helps.
If not, let's check if you have a conflict on site.
Can you please change the theme and see if the issue is resolved?
If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be).
If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Let me know if you isolate the issue in this way, and we will proceed from there.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks so much much for your very thorough response. It probably is a style conflict, and I don't have the time to debug by turning everything off, so I'm going to live with the font color. (Unless you can provide some CSS to modify that table header class. *See below for all the classes I tried.)
FYI: Today I created a new table and did not enable the first row as a "table header." That allowed me to apply a background color, which I was unable to do with the previous table that has first row enabled as table headers.
- - -
*Possible table header classes? I tried each of these separately:
wpdt-cell wpdt-align-center wpdt-bold wpdt-fs-000022 wpdt-ff-000004 wpdt-tc-FFFFFF wpdt-bc-AEAEAE border-separate {
color: #fff!important;
}
.wpdt-cell-row, #A1, th {
color: #fff!important;
}
.wpdt-c.wpDataTablesWrapper table.wpdtSimpleTable.bt
Hello, C Sky
First my sincerest apology for all the waiting time.
I think the most effective way would be if we can inspect your back-end setup from WP-Admin,
then we can see if we try to modify some settings, or with custom CSS, if we can get some basic CSS for you that might override this conflict, at least for the time being.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
And the table ID is 3, from the screenshot, right?
-
Also, if you wish us to try and disable some plugins and change the Theme to try to isolate the conflict for you, you could make a Staging/Test version of the site, or send us a cloned site.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database access, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables