We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hola, para pagar las actualizaciones de Amelia, se utiliza la web:
https://store.tms-plugins.com/
Para acceder a la misma, lo hacemos con el email:
[email protected]
ESTE email ya no estará disponible, y necesitamos cambiarlo al de:
carles.sd@@enbicisenseedat.cat
Pero en la web no nos permite cambiarlo (sí nos permite la contraseña)
POR FAVOR nos pueden hacer el cambio?
Gracias
Hello Dani,
Thank you for reaching out to us.
The owner of the licence needs to send us an email to [email protected] from the email which was used during the purchase of the plugin. OR some proof of purchase.
The content should be that he/she agrees the ownership be transferred and indicate to which email we should change it.
When we see that email, we will make the transfer of the email address and we will reply to the email to notify the change.If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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