Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
Hi there, I bought a pro licence thinking this software would be suitable for many of my clients.
Unfortunately, on implementing the software I've found it isn't a fit, but is OK for one of them. I only need 1 licence now. Can I simply downgrade from Pro to Basic and request a refund for the difference? Or will I have to get a full refund made and go through the purchase process again.
Hello Adrian,
Thank you for reaching out to us.
At the moment, you could refund your current license and purchase the basic license.
Please let me know if you need further assistance.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros,
I'm in the same boat as Adrian. If I refund my current Pro license and purchase the Basic license, will I have any downtime in my live site? I mean, is it as simple as deactivating the current license under Settings>Activation Settings, then re-activating with the new purchase code?
Thanks, Jason
Hello Jason,
Thank you for reaching out to us.
Yes, it is that simple. You will simply need to deactivate your current activation and activate it with the new purchase code you get when you purchase a license.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables