As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi there, I bought a pro licence thinking this software would be suitable for many of my clients.
Unfortunately, on implementing the software I've found it isn't a fit, but is OK for one of them. I only need 1 licence now. Can I simply downgrade from Pro to Basic and request a refund for the difference? Or will I have to get a full refund made and go through the purchase process again.
Hello Adrian,
Thank you for reaching out to us.
At the moment, you could refund your current license and purchase the basic license.
Please let me know if you need further assistance.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uros,
I'm in the same boat as Adrian. If I refund my current Pro license and purchase the Basic license, will I have any downtime in my live site? I mean, is it as simple as deactivating the current license under Settings>Activation Settings, then re-activating with the new purchase code?
Thanks, Jason
Hello Jason,
Thank you for reaching out to us.
Yes, it is that simple. You will simply need to deactivate your current activation and activate it with the new purchase code you get when you purchase a license.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables