We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
There’s a problem in the customer panel when a customer is booking appointments via a package that he has purchased before. When a customer tries to book the appointment later, it doesn’t let him choose the employee. The system choose a random employee. That’s a huge problem for my business and caused MANY CANCELLATIONS!
PLEASE IMPROVE THIS ASAP! I have contacted you before and nothing happened…
Hello Henning,
Thank you for reaching out to us.
We have noted this and passed it to our developers to change this default behavior.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Thank you!
Please fix this ASAP because it affects my business A LOT! There’s a lot of confusion and we have to change many appointments manually.
Hello Henning,
I will pass this to be prioritized for one of the following Amelia updates.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
I have exactly the same problem as Henning.
Also, when a client makes a booking through a package, sometimes the employee doesnt get the notification of that booking. Don´t know if that has anything to do with the first problem..
Thanks a lot!
Julia
Hi Uros!
I saw that there was a new update today. Does version 6.1 solve the problem mentioned below? I didn't see it was mentioned in the changelog.
Hello Henning and Julia,
This is not be included in the 6.1 updates of the plugin but I hope that it will be in the next few updates.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables