We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have a problem on Amelia and I can't find the answer in the documentation.
Currently, when an appointment is made, it is pending, it's perfect, it allows me to validate the proposal. On the other hand, my clients can always make an appointment on the same slot, so I have several reservations for the same time but for a single person, and that as long as I have not validated one of the reservations.
I would therefore keep that once a slot is reserved, it is no longer possible to reserve the same slot.
If you have the trick, that would be perfect!
Thank you.
Hello,
Thank you for purchasing Amelia, and for reaching out to us.
Please check the service capacity and capacity that is set for that employee in edit employee/assigned services. Also please go to settings/appointments settings and chek if this option us turned off Allow booking above maximum capacity.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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Thank you very much for your answer, it's perfect!