We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3211461
Bugs on the platform
Closed

Comments

  • LÏV HOUSE started the conversation
    January 19, 2023 at 10:54am

    Hello, we have the 3 following issues with the appointment part of the platform for which we need help:

    1) when trying to book an appointment, some of our clients (but not all) are required to register an account in our website, which should not be the case and we do not even see those accounts anywhere. In addition, they receive an error message saying that there is an error establishing a database connection - could you please have a look at how to fix that? 

    2) We set up the langage to French for our Booking Form but it still appears in English on the left (Date & Time - Service selection - Your Information) while the payment appears in French (Paiements). Also, the sentence "Payments will be made on-site" appears in English in the Booking Form during the reservation. How can we switch everything to French? 

    3) We updated several times the wording of our email notifications but it stays stuck to an older version. We have registered and refreshed several times, the test email is working fine but the "real" emails received are still the old version. Why does it not update properly when sending directly to clients?

    Many thanks in advance for your help and kind regards,

  •  1,720
    Marko replied
    January 23, 2023 at 7:19am

    Hello,

    Thank you for reaching out to us.

    When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

    Our policy is to have one issue or question per ticket because of the reasons that are described already.

    Thank you for understanding.

    1. Amelia doesn't have this kind of option where it forces users to register. Are you sure that this is an issue with Amelia? Can you please send us a couple of more screenshots? Or a short one-minute video? We went on your site but we did not get this notification anywhere.

    2. Words can be changed using POEDIT very easily. 

    If you want to use POEDIT then this is an instruction:

    1. Download the Amelia plugin from CodeCanyon and save the .zip file on your computer.

    2. Unzip the downloaded .zip file.

    3. You need to download and install POEDIT. 

    4. After that open the program and open the file from the extracted folder on your computer ameliabooking/languages/fr_FR/wpamelia-fr_FR.po.

    5. Translate all the strings that are not translated

    6. Save the translation.

    7. Go to ameliabooking/languages/fr_FR/ folder and copy these two files called wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website in the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.

    3. Please check if you have updated pending or approved notifications.

    We wish you all the best.

    Have a nice day.

    Kind Regards, 

    Marko Davidovic [email protected]

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