We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, am I right? To test scheduled notifications I can simply type the
https://xxxxx/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send
(of course i used my correct domain)
into a browser and if there is a scheduled notifcation that should be send at that time, it is supposed to work?!
What if it doesn't?
I believe to have followed the instructions correctly. Is there some common mistake that I might have done?
Thank you for help.
Hello Jan!
That sounds about right.
In Amelia Notifications, if your scheduled notifications are set to run every day at 8:00 AM (for example), you need to paste the URL after that time has passed.
For example, there's an appointment booked for tomorrow, and it's currently 07:59, and you paste that URL in a browser tab, and Amelia (and the cron) won't send anything. You need to run it again after 08:00 AM in order for it to go out.
Where did you configure the cron, on your server or in WordPress through WP Crontrol?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
I cannot get scheduled notifications running and believe that I need a refund. No test that I tried sends a scheduled notification whenever I "start it" with the given url.
What can I do?
I do get this result
{"message":"Scheduled email notifications successfully sent","data":null}whenever I activate
https://naka.esgf.de/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send
manually.
LG
Hello Jan.
This is an expected response since the data is NULL - you're pasting a command in the tab, so there's nothing to send - what needs to be sent is located elsewhere.
Where did you add the cron - on the server or through WP Crontrol?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables