We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good afternoon, I love the plugin after purchasing! It does exactly what I need it to do, with a small hiccup:
My customers are confused that they have to sign up twice. They sign up to my website, then cannot access their Amelia dashboard to see appointments. I tried making the default role an amelia customer within wordpress, but this did not help. Is there any way I can sync the Wordpress account to an Amelia account automatically so a user can participate in the forum as well as look at their Amelia dashboard without signing up to the site twice?
Regards,
Adam Johnson
Same thing here please.
Hello Adam and Cindi,
Thank you for reaching out to us.
When the customer in Amelia is connected to the WordPress user with the "Amelia customer" role and then that user is logged into WordPress, the customer will automatically be logged into the customer panel.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables