We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I've been using Amelia for a couple of years now. I use my website domain mail via Google Workspace and my notifications emails are also set up via Gmail.
Today a client emailed me that she had booked a discovery call, but had received no confirmation. I checked Amelia and the appointment had been planned, including the Zoom meeting. My client nor me received any emails about this. So I checked the Notification settings. They were somehow set to PHP mail. I put them back on SMTP mail and saved, settings were retrieved from the database.
I booked a call via an incognito browser but again did not receive any mails.
I recently moved my website to another host. The Google MX records are present in the DNS settings on the new host server. Is there something else I should have done? I can't figure out why this isn't working anymore.
Hello Debbie,
Thank you for reaching out to us.
The settings for notification settings are as follows.
The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Since everything was working before you change your hosting provider most likely issue is on their side. So please reach out to them and ask them to perform necessary checks.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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Since when is this app password needed? I think this is a new thing?
I made an app password and now its working; notifications are being sent.
And can you please add a link to the explanation of the app password here: https://wpamelia.com/notifications/
Hello Debbie,
This is not related to us this was designed by Google, and we have implemented this in our documentation on this link https://wpamelia.com/notification-settings/. What matters is that everything is working and that you have set it up.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables