We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
buenas tardes,
El día de hoy se mantendrá el pago de la aplicación WPDataTables por PAYPAL, la cuenta genera 4 veces el pago, por favor un solo pago y revertir los tres no autorizados.
Adjunto imagen del pago.
Hello Fernando.
Thank you for reaching out to us.
We have no records of payments with this email address ([email protected]) or that amount.
Did you use that email address, or another one? And do you have any currency converters enabled? If so, what's the original price on the PayPal receipt (when you log into the app)?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Buenas noches, la compra fue realizada con:
Buenas noches, la compra fue realiza con:
¿Usaste esa dirección de correo electrónico u otra? - fue registrada con este correo [email protected]
¿Y tienes algún conversor de divisas habilitado? - conversor de divisas.
¿Cuál es el precio original en el recibo de PayPal (cuando inicia sesión en la aplicación)? $ 239.637.00 pesos Colombianos.
El sistema origino 4 veces el valor.
Hello Fernando.
I still can't find any transactions with this amount or this email address.
I will reach out to our reseller and send them your screenshot, so they can locate these transactions.
I'll get back to you as soon as I hear from them.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Fernando.
Unfortunately, our reseller couldn't locate the transactions either.
They ask if you can provide a screenshot of the PayPal transaction or PayPal transaction ID? Not the SMS that you receive, but the transaction ID from your PayPal account.
Thank you in advance.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Buenas tardes, muchas gracias por su atención, hemos intentado de varias formas comprar el producto pero no es posible ya que se nos presenta un error de la plataforma del revendedor PADDLE:
Adjunto error intentando la compra con varias tarjetas.
Si hay otra forma de pago directa por favor nos notifican, llevamos varios días intentando realizar el pago de esta magnifica herramienta.
Hello Fernando.
This is the notice that informs you that our reseller, Paddle, wasn't able to charge you for the purchase since the payment was declined by your bank(s).
They may see it as a fraudulent charge, and block it. Can you please reach out to your bank, and ask them if they can stop blocking the transactions?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables