We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
It is usual problem for the packages appointment to be empty after an admin added a new package appointment for a new customer. To show the booking details of the new customer, I have to reload the page and reselect the manage packages and search the customer details, then only I can add the new booking appointments.
I advise that developers review the packages for multiple appointments, as they contain numerous bugs, such as the inability to select the time on the date (there is an open slot on group booking for this date/time) and the failure to reschedule the appointment (group booking).
I hope the patch will be updated soon.
Hello Giam,
Thank you for reaching out to us.
For the first issue I'm afarafraid that we do not quite get what you are asking us and what the issue is? Can you please send a short one minute video?
As for adding appointments form packages to already booked appointment, this is not a bug this is how it works at this time. We want to implement this feature but we are trying to find the best way to implement it. If it is possible to implement this option we will add it in the future in Amelia.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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