Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Franz, can you please create a separate ticket for this issue and we will assist you with this?
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
PUBLIC TICKET #3134866
Same problem as this ticket
I have the same problem.
[ameliacatalogbooking category=2]
[ameliastepbooking category=2]
[ameliaevents]
is working fine, BUT
[ameliaevents type=calendar]
does not show up.
Hello Francesca,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Franz, can you please create a separate ticket for this issue and we will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Francesca,
Thank you for your patience and credentials.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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see this ticket
PUBLIC TICKET #3134866
its not a plugin issue, its an amelia issue, can it be resolved same as my other ticket PUBLIC TICKET #3134866
Hello Francesca,
Can you please provide me with the staging website so I can perform in-depth checks and provide you with an update on this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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what is staging website?
Can you not just fix it the same way you fixed it on my other ticket for my other website?
Hello Francesca,
It is a different issue that requires further investigation. Here is an article on how to set up a staging website.
Looking forward to hearing from you.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Its done- now what?
Hello Francesca,
Thank you for the update.
Can you please provide me with the credentials for that website and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Francesca,
Thank you for those credentials.
Turns out it is a theme conflict. I changed the theme on the staging website and it worked fine.
Please let me know if you can change the theme on your website or if you need to use the one that you have activated already.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Its not a theme conflict as we are using the same theme on https://thebeautybar-essex.co.uk/ and the calendar now works fine since you fixed it
Hello Francesca,
I could open the website for which you sent the URL in the last response as I get the following error message.
Can you please let me know if the issue is the same from your end?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi
We can open it? Can you try again
Hello Francesca,
I could no longer log into the back end of your website, can you please provide me with the updated credentials?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Francesca,
Do I have your permission to change the theme on your live website to test this out?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Yes you can - as long as it goes back as its the same theme we use on 4-5 of our websites - some also with Amelia
Hello Francesca,
As you can see, once I changed the theme, the event calendar form starts displaying fine.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables