As an administrator or Amelia Manager (Front Desk), I found that I am unable to reschedule any of the client appointments in the group booking. In order to reschedule this appointment, I must remove the customer from the group booking and add them to the new date/time or existing group. This will cause the finance to classify this as a pending payment.
It is even worse If this customer is purchasing the group booking package, I have zero administrative control.
Hi,
As an administrator or Amelia Manager (Front Desk), I found that I am unable to reschedule any of the client appointments in the group booking. In order to reschedule this appointment, I must remove the customer from the group booking and add them to the new date/time or existing group. This will cause the finance to classify this as a pending payment.
It is even worse If this customer is purchasing the group booking package, I have zero administrative control.
Or, is there a way to accomplish this?
Hello Giam,
Thank you for reaching out to us.
This is how it works at the moment as the reschedule option on the back-end searches for the free time slots.
We will work on changing this behavior but at the moment, this is how it works.
Please let e know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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