We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
As an administrator or Amelia Manager (Front Desk), I found that I am unable to reschedule any of the client appointments in the group booking. In order to reschedule this appointment, I must remove the customer from the group booking and add them to the new date/time or existing group. This will cause the finance to classify this as a pending payment.
It is even worse If this customer is purchasing the group booking package, I have zero administrative control.
Or, is there a way to accomplish this?
Hello Giam,
Thank you for reaching out to us.
This is how it works at the moment as the reschedule option on the back-end searches for the free time slots.
We will work on changing this behavior but at the moment, this is how it works.
Please let e know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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