SMS service is not working from August. I have requested Hosting service provider attached requirement which was requested from Amelia plugin service team. And I have received reply from Hosting service provider there is no blocking IP address. Even though SMS service is not working yet.
Please check this request urgently. My clients are now complaining so much.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Now I cannot aceess to notification of SMS. In my position, it is able to be accessed sometimes but sometimes not. I don't know why this happens. Even I have refreshed with f5 function key it is not able to be. And when I try to open new google id in Chrome browser it is not be accessible.
I can see that the issue is strange and very intermittent like it is logging out from your end at some moments, and logging back in.
We will escalate this with our 2nd level Team and we will see what else we might check or advise what you might check on your end, if it is some kind of server issue, i am not sure at all, to be honest.
As soon as they advise, we will report back right away.
I can confirm that now from my end it has also logged out, when i check again - the Amelia SMS is not logged in anymore
Could you temporarily grant us the SMS Login credentials for this Amelia SMS Account - then we can try to log in with same account on our Test Site, just to check that as well?
Of course, if you send us credentials, please make sure to mark reply as PRIVATE.
My sincere apologies for spamming with replies like this, i am just trying to be urgent in resolving this for you.
You said that your hosting support has checked and they say that our SMS IP is not blocked, right? But did they perform the network ping test for latency towards our SMS server?
I understand they said that there is no IP blocking,
but if you can ask if they can please add our IP as whitelisted on the site firewall: 116.203.87.139
And please ask them to send you the latency results if they successfully pinged our server on
SMS service is not working from August. I have requested Hosting service provider attached requirement which was requested from Amelia plugin service team. And I have received reply from Hosting service provider there is no blocking IP address. Even though SMS service is not working yet.
Please check this request urgently. My clients are now complaining so much.
Hello Paul,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Paul,
Thank you for the credentials.
Can you please provide me with the admin login page as the /wp-admin does not work?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Sorry for the inconvenience.
Please visit below URL for login. Thank you.
https://watchcert.com/login/
Oh now it works. When I actually tried to access it at that time it did not work. Anyway it works now so all cleared. Thank you.
Now I cannot aceess to notification of SMS. In my position, it is able to be accessed sometimes but sometimes not. I don't know why this happens. Even I have refreshed with f5 function key it is not able to be. And when I try to open new google id in Chrome browser it is not be accessible.
Attached files: not accessible.jpg
Hi, Paul
Thank you for these updates.
I can see that the issue is strange and very intermittent like it is logging out from your end at some moments, and logging back in.
We will escalate this with our 2nd level Team and we will see what else we might check or advise what you might check on your end, if it is some kind of server issue, i am not sure at all, to be honest.
As soon as they advise, we will report back right away.
Thank you for your patience and cooperation.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, Paul
I can confirm that now from my end it has also logged out, when i check again - the Amelia SMS is not logged in anymore
Could you temporarily grant us the SMS Login credentials for this Amelia SMS Account - then we can try to log in with same account on our Test Site, just to check that as well?
Of course, if you send us credentials, please make sure to mark reply as PRIVATE.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, Paul
My sincere apologies for spamming with replies like this, i am just trying to be urgent in resolving this for you.
You said that your hosting support has checked and they say that our SMS IP is not blocked, right?
But did they perform the network ping test for latency towards our SMS server?
I understand they said that there is no IP blocking,
but if you can ask if they can please add our IP as whitelisted on the site firewall: 116.203.87.139
And please ask them to send you the latency results if they successfully pinged our server on
Looking forward to your reply. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I see. I will try to review it. Thank you. This ticket can be closed.