Hello Célia,

Thank you for reaching out to us.

When you have several questions or issues, please open a new ticket, and we will help you there. 

In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding.

1- some of my clients do not receive either an email when the message is approved, or a reminder text the day before the appointment, what can this be due to? - 

For regular notifications in Amelia an issue with email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
2. Your website has a PHP version of less than 7.
3. The credentials are not correct.
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. 

For reminders you need to contact your hosting provider. Since cron in set up on your server and this is WordPress product it is not ours.

Cron is not Amelia's feature cron is a WordPress feature. You can use cron with Amelia, but setting cron is not part of Amelia's support because it is not our feature. 

If your cron is not working and you cannot set it up, you need to contact your hosting provider so that they can set up cron for you.

We will try to help you as best we can in the meantime cron is a Linux utility that schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be very useful to automate repetitive tasks like in our plugin for notifications.

Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.

Also, you can try this:

*/15 * * * * wget -q -O - "https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"

Or this:

*/15 * * * * /usr/local/bin/php ~/public_html/wp-cron.php --action='wpamelia_api' --call='/notifications/scheduled/send'

Or this:

GET 'https://yourdomain.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send' > /dev/null

WP Crontrol plugin is the best option if you're not familiar with cron jobs. You can find more info about it, and detailed instructions on how to set it up in our FAQ section.

So, if you already read that, and still need some clarification here's some further info.

You copy only the URL from below a scheduled notification:

Then, go to Tools/Cron Events, and click on the "Cron Schedules" tab. In it, add a 15-minute interval:

Then go back to the "Cron Events" tab and click on "Add new":

Below it, select the "PHP Cron event" radio button, and add the URL you copied from Amelia/Notifications in this form:

file_get_contents("yourURL");

Below it add the name and set it to run a few minutes in the future, using the provided time format. So, if you're adding the cron event at 12:45 (local, current time), set it to run at 12:50; and then select the schedule you previously selected:

Click on Add Event, and that's it.

The cron runs every 15 minutes and checks if there's an email to be sent. So, in Amelia Notifications, your scheduled notifications are set to run every day at a certain time. If you set that time to be 15:00 (for example), the emails will be sent when the cron runs after that time.

For example, there's an appointment booked for tomorrow, and it's currently 14:44 - the cron runs, but since it's not yet 15:00, it doesn't send anything. It runs again after 15 minutes, so at 14:59, but there are still no emails flagged by Amelia, so it doesn't send anything. Then it runs again at 15:14 and it sees there's an email that should've been sent at 15:00, so it sends the email. It will only send emails when Amelia sees an appointment scheduled for the next day.

I hope that helps in case it doesn't please contact your hosting provider.

2-when a customer reserves a slot at - 24h, she does not receive either email or text, is this normal? - This is relates to question that we have answered. Please check those settings and let us know.

3- Do you have a history of emails sent available? (as for SMS) because many of my clients say they don't receive anything... it's very problematic, what can I do? - Unfortunately, currently, this feature is not built-in in Amelia. We do not have this option in Amelia. But for SMS you can see in your SMS profile what messages are sent and what messages has not been sent. 

4- why an SMS costs 96ctm, it was not the basic cost indicated, how to do - Please let us know for which country you are using SMS and we will let you know the pricing. You can also look at pricing in Amelia/sms pricing. Bare in mind that if you exceed the length of SMS this will be calculated as 2 or 3 or 10 SMS messages. It all depends on your length just like on your phone for example. 

Hello Célia, 

We are not sure that is an issue with Amelia. I will check a couple of things and I will contact you soon. 

Hello Célia, 

As far as we can see, only 2 SMS are listed as undelivered. Everything else has been sent. It's possible that it wasn't sent because you have 10 segments in the SMS, but that can happen with any provider when messages are to long, and maybe there was simply a timeout during sending. Please send us a list of customers who did not receive the MAIL and send us access to the database so we can see and check everything.