We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear support team,
I'm looking for a feature in the "Bringing anyone with you" adding more clients will gradually decrease the price for the overall rate.
1 person cost 10
2 persons cost 9/person
3 persons cost 8/person
etc.
I know it is a feature that has been requested and I voted for the request too.
However, I would like to know if it's in line for production as I'm just at the stage to create multiple extra services as extra clients, however, it is a very confusing way of dealing with it I wouldn't like to spend time to create something that is confusing in the first hand. Instead, I would rather wait for weeks maybe even months if at least I know it's on the way.
Thank you for your insider information.
Hello Gila,
Thank you for reaching out to us and for pointing this out to us.
I have passed this on to our management and hope that it will be implemented in one of the next updates, but there is no ETA at the moment.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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