I have been using the Amelia Plug-in on my hospital's website radharamanhospital.com for managing my patient's appointments.
However, recently a lot of my patients have been complaining that they are unable to book appointments from the website whether through phone or through the desktop browser.
The plug-in is not allowing the patients to enter their details to book further.
Please look into it and provide a solution for the same.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Hi Team Amelia,
I have been using the Amelia Plug-in on my hospital's website radharamanhospital.com for managing my patient's appointments.
However, recently a lot of my patients have been complaining that they are unable to book appointments from the website whether through phone or through the desktop browser.
The plug-in is not allowing the patients to enter their details to book further.
Please look into it and provide a solution for the same.
Attaching the screenshot for your reference.
Hello Tarjani,
Thank you for reaching out to us.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
[email protected]
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