We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
The Amelia Plugin isn't working on my site (I'm just getting a spinning circle of doom on the pages where the calendars should be). When I go to log in it's showing a critical error and not letting me on the admin page. I don't know if the plug in is causing the critical error or if the critical error is why the plug in isn't working.
Has there been an update that could have caused this?
Hello Abigail,
Thank you for reaching out to us.
We can see the Amelia on your site and it is working
Can you please confirm to us that the issue has been resolved?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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