Hello Chamara,

Thank you for reaching out to us.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Hello Chamara,

Thank you for clearing that up.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Chamara,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

Thank you for the admin credentials.

Can you please provide me with the staging website so I can perform in-depth checks and I will provide you with an update on this?

Looking forward to your reply.

Hello Chamara,

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Chamara,

Please try the following CSS and let me know if it works or not:

.amelia-v2-booking #amelia-container .am-fs-sb__step-heading {
    color:white !important;
}
.amelia-v2-booking #amelia-container .am-fs-sb__step-selection {
    color:white !important;
}

Looking forward to your reply.

Hello Chamara,

We have a workaround solution for you.

Here is a function/hook, that you can add to a PHP file, this is going to exclude the LearnPress only for pages where Amelia's booking is, but it will be active on other areas of the site, so you can use both plugins as active.

Open the PHP file with any text/code editor, and find this file:

mu-plugins/functions.php

Add this code :

<?php
function wpamelia_exclude_conflict_plugins($plugins)
{
    if (!empty($_GET['page']) && strpos($_GET['page'], 'wpamelia') !== false) {
        foreach ($plugins as $key =--> $plugin) {
            if (false !== strpos($plugin, 'stm-post-type/stm-post-type.php')) {
                unset($plugins[$key]);
            }
        }
    }
    return $plugins;
}
add_filter('option_active_plugins', 'wpamelia_exclude_conflict_plugins');
?>

That should be a workaround solution.

Hello Chamara,

The functions.php file needs to be inside the mu-plugins folder that is inside the wp-content/ directory.

Hope this helps you.

Please let me know if this worked for you.

Looking forward to your reply.

Hello Chamara,

Can you please try to add the code in functions.php of your theme or child theme and let me know if that works for you?

Looking forward to your reply.