Hello Filippo,

Thank you fo reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Filippo.

Sorry for the late response.

From what we can see, Kim booked an event on that day, not an appointment.

If you had placed %zoom_join_url_date% or %zoom_join_url_date_time% then the placeholder would've been hidden, since these two placeholders are used for events.

The %zoom_join_url% placeholder is used for Services (appointments), not Events.

I checked your email notifications, and they are mixed up. This is wrong:

The Event Booked email template, for example, is configured properly:

But the reminder is not:

You need to go through your email templates and make sure that these are added to Customer Appointment Notifications:

%zoom_join_url%

While these can be added to Customer Event Notifications:

%zoom_join_url_date%

%zoom_join_url_date_time%

Let us know if you face any other issues!

You're welcome, Filippo, glad I could help.

Please feel free to reach out to us if you have any further questions or concerns!

Hey Filippo.

I can't edit that cron job, so I can't say if there's something wrong with the code. I only have the "Run Now" option:

Did this happen only to one customer, or multiple customers? Do you have a list of those customers? Also, are you referring to email or SMS notifications?

You can definitely give it a try, Filippo.

WordPress plugins that handle this sort of stuff aren't always reliable, although I have never faced any issues with WP Crontrol.

That plugin worked for me every time, so I don't know what's going on here. Try setting up the cron job on the server, and let me know how that goes.

I don't believe that it has anything to do with WP Crontrol, Filippo.

Instead, I believe this command is not appropriate for your server.

Can you reach out to your hosting provider and ask them if this is the correct way of adding cron to the server?

There are a lot of them, you can see on this link.

For example:

*/15 * * * * wget -q -O - "https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"

Or this:

*/15 * * * * /usr/local/bin/php ~/public_html/wp-cron.php --action='wpamelia_api' --call='/notifications/scheduled/send'

Or this:

GET 'https://yourdomain.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send' > /dev/null

Let me know what they say