I have a problem with the SMS notification, for the 5-6 time.
For no reason I'm getting logged out of the Amelia SMS account and no SMS notification is sent until I log in again. I already asked about this in another ticket last year but with no solution. Unfortunately there is no way to know if I'm logged out or not so I can only realise when the customers tell me or if I randomly check.
The only thing I recently did was the update and cache purging with the Litespeed plugin.
Can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?
pingsmsapi.wpamelia.com
Also, can they whitelist this IP address: 116.203.87.139?
Is this works for you?I have exactly the same problem. Amelia Logged me out and I can't logging again, and any message is provider. I create 2 tickets but no answer.
Hi and happy new year,
I have a problem with the SMS notification, for the 5-6 time.
For no reason I'm getting logged out of the Amelia SMS account and no SMS notification is sent until I log in again. I already asked about this in another ticket last year but with no solution. Unfortunately there is no way to know if I'm logged out or not so I can only realise when the customers tell me or if I randomly check.
The only thing I recently did was the update and cache purging with the Litespeed plugin.
Thank you,
Nicolaie
Hello Nicolaie,
Thank you for reaching out to us.
Can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?
ping smsapi.wpamelia.comAlso, can they whitelist this IP address: 116.203.87.139?
I look forward to your reply.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
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Is this works for you?I have exactly the same problem. Amelia Logged me out and I can't logging again, and any message is provider. I create 2 tickets but no answer.
Hello Silvia,
Thank you for reaching out to us.
We have responded to your tickets.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables