We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey,
I have provided you with a screenshot so you can check what aint working right with my bought plugin.
1. I've picked my language as German and everything but unfourtunately some fields like at the top left "Date & Time" & "Your Information"
2. I've ticked the phone number field as mandatory but it aint for some reasons. (1st & 2nd Name are mandatory, how do I change that?)
3. I would love to give my customers the options to add a note in the "Your Information" Section under the phone number, could you please tell me how to add that.
Thank you very much in advance!