We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi I have an issue when the visitor selects multiple hours for their service.
Currently, for example, if they choose a 1 hour service they can choose 8 - 9, 9 - 10, 11 - 12.
However when they change their service length to 2 hours they can only choose 8 - 10 or 10 - 12 (the 9 - 11 is not given as an option)
How can I change this?
Also, when a multiple hour service is booked the "%appointment_duration%" placeholder still only displays 1h in the email notification to client, this remains the same regardless of the number of hours that are booked.
Hello Matthew,
Thank you for reaching out to us.
We apologize for the slightly late reply, we did not work the previous few days due to public holidays.
1. This is is because you have enabled this option in general settings Use service duration for booking a time slot.
You can turn it off but in that case it will offer services based on a default time slot step. So of your default time lot step is 15 minutes it will offer service on every 15 minutes like this 08.00, 08.15, 08.30, etc.
2. For that you need to use %service_duration% placeholder like this
And this
Will look like this
Hope this helps.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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Great thank you.
Hello Matthew,
You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables