As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi,
I selected 'request a refund' for the amelia plugin but I never received the refund. Could you please advise? Thanks.
Hello Sara,
Thank you for reaching out to us.
We apologize for the slightly late reply, we did not work the previous few days due to public holidays.
If you log in to http://store.tms-plugins.com/ and under "My Licenses" clicked on the Three Dots on the right-hand side of the license you want to submit a refund request for:
And if you don't see it anymore, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
Kind Regards,
Marko Davidovic [email protected]
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