We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I purchased a wpDataTable license from Themeforest and I can not remember the domain I used it. How can I find it?
BR
Anuradha
Hi, Anuradha Piyadasa
My apologies for the late response.
We had a New Years break and are back, will do our best to be quick with our responses going forward.
I wish you a Happy New Year, and all the best in 2023!
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Since you bought the licence on Envato Marketplace,
you should log in to your Envato Marketplace account and there you can find the details of your licence.
They should have something like "domain manager" for the licence, and there you should be able to see on which domain you have it currently activated.
You can also reach out to the Envato Support, and see if they can help you check this.
Let me know how it goes, and i will check with our 2nd level Team to see if we can provide any additional assistance from our end. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Anuradha Piyadasa
I just got a response from our billing Team.
They can not find anything for Email [email protected] in our system.
Since you bought on Envato Marketplace;
we are not able to see licences based on Envato Emails from users;
in this case, you would need to find the Envato Purchase Code;
if you can't find it, please contact Envato Marketplace Support, and see if they can help you find your Envato Purchase Code.
If you send us any confidential data , such as Purchase Code, please make sure to mark the reply as PRIVATE, so that nobody can see it but us.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables