How do coupons work when WooCommerce is active for payments?
I tried adding a coupon through Amelia but it did not work when in WooCommerce checkout. It appears it does not drag over to the woocommerce coupons section for use on checkout, but rather only can be used on the add coupon section in Amelia.
Is there any way to make it so the coupon can be used on checkout instead?
Amelia and WooCommerce each have their own separate coupon system.
Woo coupons can only be used in Woo Cart,
and vice-versa, Amelia's coupons can only be used in Amelia's Payment Step.
-
Here is an example.
if you enable coupons in Amelia's settings/Payment settings
and create a new coupon in Amelia's Finance/Coupons tab:
-
Now, if a customer uses the Amelia Coupon on the Amelia's Payment step, it will be successfully applied :
But if we don't use it while in Amelia, and hit "Continue" button, when it says "You will be redirected to the payment cart/checkout",
then WooCommerce completely takes over the Payment process,
and once we get redirected to WooCommerce cart, only Woo coupons can be applied there.
If a customer tries to use Amelia's coupon code here, it will not be recognised.
But, if you made a WooCommerce coupon for this Product that is connected to this Service, then a customer can apply the WooCommerce coupon on the Cart.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
How do coupons work when WooCommerce is active for payments?
I tried adding a coupon through Amelia but it did not work when in WooCommerce checkout. It appears it does not drag over to the woocommerce coupons section for use on checkout, but rather only can be used on the add coupon section in Amelia.
Is there any way to make it so the coupon can be used on checkout instead?
Hello Jacob,
Thank you for reaching out to us.
Amelia and WooCommerce each have their own separate coupon system.
Woo coupons can only be used in Woo Cart,
and vice-versa, Amelia's coupons can only be used in Amelia's Payment Step.
-
Here is an example.
if you enable coupons in Amelia's settings/Payment settings
and create a new coupon in Amelia's Finance/Coupons tab:
-
Now, if a customer uses the Amelia Coupon on the Amelia's Payment step, it will be successfully applied :
But if we don't use it while in Amelia, and hit "Continue" button, when it says "You will be redirected to the payment cart/checkout",
then WooCommerce completely takes over the Payment process,
and once we get redirected to WooCommerce cart, only Woo coupons can be applied there.
If a customer tries to use Amelia's coupon code here, it will not be recognised.
But, if you made a WooCommerce coupon for this Product that is connected to this Service, then a customer can apply the WooCommerce coupon on the Cart.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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