We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3198015
Coupon Codes & WooCommerce
Closed

Comments

  •  7
    Jacob S started the conversation
    December 30, 2022 at 4:16pm

    How do coupons work when WooCommerce is active for payments?

    I tried adding a coupon through Amelia but it did not work when in WooCommerce checkout. It appears it does not drag over to the woocommerce coupons section for use on checkout, but rather only can be used on the add coupon section in Amelia.

    Is there any way to make it so the coupon can be used on checkout instead? 

  •  1,723
    Marko replied
    January 4, 2023 at 7:22am

    Hello Jacob,

    Thank you for reaching out to us.

    Amelia and WooCommerce each have their own separate coupon system.

    Woo coupons can only be used in Woo Cart,

    and vice-versa,  Amelia's coupons can only be used in Amelia's Payment Step.

    -

    Here is an example.

    if you enable coupons in Amelia's settings/Payment settings

    and create a new coupon in Amelia's Finance/Coupons tab:

    2243708414.png
    5650871608.png

    -

    Now, if a customer uses the Amelia Coupon on the Amelia's Payment step, it will be successfully applied :

    6686586821.png

    But if we don't use it while in Amelia,  and hit "Continue" button,  when it says "You will be redirected to the payment cart/checkout",

    then WooCommerce completely takes over the Payment process,

    and once we get redirected to WooCommerce cart, only Woo coupons can be applied there.

    If a customer tries to use Amelia's coupon code here, it will not be recognised.

    1512481478.png

    But, if you made a WooCommerce coupon for this Product that is connected to this Service, then a customer can apply the WooCommerce coupon on the Cart.

    If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 

    Kind Regards, 

    Marko Davidovic [email protected]

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