We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
There is a bug with simple tables where it does not let me scroll down to edit the table. I attached an image. Where the table is cut off is the lowest I can go.
Hi, Zach
I see what you mean by the screenshot - that is strange.
I can't seem to reproduce the issue on our Test site with any tables, though.
Can i remotely check out the back-end of the table on your WP-Admin?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
And point me to the table ID, please. Thanks
Kind Regards,
Miloš Jovanović
[email protected]
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Hi All.
I seem to be having the same issue, did you perhaps identify where the issue lay? I'm hoping it will give me an idea where to start looking for a solution.
I encountered the bug when upgrading from lite to the premium plugin.
Thanks very much,
Shayne.
Hi, Zach, and Shayne.
Thanks for reporting this.
Our developers isolated the bug, and they'll add it to their queue for fixing.
They will do their best to build a fix as soon as possible.
It should be fixed in time for the next update,
but i can't promise an exact ETA.
Please keep a lookout on our wpDataTables changeLog, where we state any changes/bug fixes during updates.
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For the time being, you can add this CSS to your main plugin settings/Custom JS and CSS/Custom CSS, and it should fix the issue until the devs add the permanent fix :
Let me know if that CSS works for you, and of course, if you have any questions.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, this worked. Thanks!
Great, worked perfectly.
Thanks Miloš!