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Hello,
We successfully followed your instructions and configured the WhatsApp integration using a landline number. However, it is not possible to reply to messages of customers. Customers can reply to our automatic messages, but we cannot see them because the same landline number will not be accepted on the mobile app.
Is this the normal behavior, and if yes, will you be working on a solution?
Regards
Thank you for this topic. I have the same question. How will we respond to customers? After getting an automatic notification, customers can have questions; how do we respond to them?
Hello Alexander and Balendu,
First of all, happy New Year, and apologies for the delayed response as we did not work for a couple of days.
At the moment, there is no option to reply to the automatic Whatsapp messages but we will add auto-reply WhatsApp templates that you will be able to configure and send over to customers.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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