We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We successfully followed your instructions and configured the WhatsApp integration using a landline number. However, it is not possible to reply to messages of customers. Customers can reply to our automatic messages, but we cannot see them because the same landline number will not be accepted on the mobile app.
Is this the normal behavior, and if yes, will you be working on a solution?
Regards
Thank you for this topic. I have the same question. How will we respond to customers? After getting an automatic notification, customers can have questions; how do we respond to them?
Hello Alexander and Balendu,
First of all, happy New Year, and apologies for the delayed response as we did not work for a couple of days.
At the moment, there is no option to reply to the automatic Whatsapp messages but we will add auto-reply WhatsApp templates that you will be able to configure and send over to customers.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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