Hello morganti,

I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? And a link to Amelia's booking form would be helpful.

We wish you all the best. 

Hello Morganti,

Please check these points:

1. Are these services visible on the site? 

2. If they are, is the employee assigned to these services?

3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:

In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

Hope this helps. 

Hello Morganti,

Our working hours are from 09 to 17 CET, we try to respond as quickly as possible. 

We have asked you in our first response for the URL where this happens. Can you please send it to us?

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello Morganti,

We apologize for the slightly late reply, we did not work the previous few days due to public holidays.

We have asked you in our first response for the URL where this happens. Can you please send it to us?

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello Morganti,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.

Hello Morganti,

Unfortunately, the wp-admin token doesn't work anymore - could you please renew the token or send us the credentials and a link to log in to the database (cPanel or a direct link to phpMyAdmin with a password and username and database name?

Looking forward to your reply. 

Hello Morganti,

We have forwarded your ticket to our level 2 agents and they are working on it. And as soon as we get some feedback from them we will contact you. 

Hello Morganti,

I checked and your ticket has been forwarded to our developers and they are working on creating the fix for you. As soon as it is done we will let you know. 

Hello Morganti,

You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.

We wish you all the best.

Have a nice day.