Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
If you configured everything, but the booking form does not display the correct data, it could be a cache issue. Please deactivate Amelia, clear the cache, activate Amelia, and clear the cache again. You can clear the cache with the plugin "W3 Total Cache" or any other, and also clear your browser cache and cookies.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
We remove the 20% discount that we were running but it is still showing on Amelia when client book a package.
Hello Juan,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Juan,
Thank you for the credentials.
Can you please provide me with the URL of the page with the booking page where I can test this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Juan,
If you configured everything, but the booking form does not display the correct data, it could be a cache issue. Please deactivate Amelia, clear the cache, activate Amelia, and clear the cache again. You can clear the cache with the plugin "W3 Total Cache" or any other, and also clear your browser cache and cookies.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uros.
Thank you for your ongoing support.
We have tried clearing the cache but can not see any change.
Please can you assist.
Warm regards
Juan
Hello Juan,
We apologize for the slightly late reply, we did not work the previous few days due to public holidays.
Can you please provide me with the staging website so I can perform further checks and I will provide you with an update on this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Juan,
Thank you very much for that.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
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Dear Uroš
Trust you are doing well.
We have tried all the suggestions but the old discount and deleted trainers remain on the system.
Our client is getting upset as they are loosing fees with the 20% discount.
Please assist urgently.
Regards
Juan
Hello Juan.
We purged the cache on that page and after that we could no longer see any packages offered with a discount:
Can you please check it out and let us know if you see any issues now?
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables