We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello please, it's a bit of an emergency. I don't understand I have a customer who has just purchased a package, I have configured the notification to receive the purchase notification but I have not received anything. The other notifications seem to work but I haven't received anything for the package.
I'm talking about employee notifications, I want to get a notification when a pack is purchased by a customer. Why didn't I receive it?
Hello Evan,
Thank you for reaching out to us.
Employees can not get notified about package buying. The employee gets the notifications once a customer books an appointment with them not when a customer buys a package. That is why you did not receive this notification.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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really? But why can we configure a notification called "package purchased"? This is very bad news for my business, I was sure we could do it. So I have no way to be informed when a customer buys a package?
Hello Evan,
You can go to settings/notifications settings and add additional address that will receive all notifications.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for your reply! but this is not a good solution. I will receive too many notifications if I do this it will be too difficult to filter. Are you confirming to me that I have no way of being notified when a customer buys a pack?
Hello Evan,
If a customer buys a package and books an appointment with the employee then the employee will be notified like this
But if a customer buys a package and doesn't book any appointment then there is no one to be notified since no appointments have been booked.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok thank u i need to find another solution. But thank you very much again for your answer ! :)
Hello Evan,
You are most welcome, and we try to help as best as we can but some features are not possible at this time. If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a great holiday.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables