Hello please, it's a bit of an emergency. I don't understand I have a customer who has just purchased a package, I have configured the notification to receive the purchase notification but I have not received anything. The other notifications seem to work but I haven't received anything for the package.
Employees can not get notified about package buying. The employee gets the notifications once a customer books an appointment with them not when a customer buys a package. That is why you did not receive this notification.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
really? But why can we configure a notification called "package purchased"? This is very bad news for my business, I was sure we could do it. So I have no way to be informed when a customer buys a package?
Thank you for your reply! but this is not a good solution. I will receive too many notifications if I do this it will be too difficult to filter. Are you confirming to me that I have no way of being notified when a customer buys a pack?
You are most welcome, and we try to help as best as we can but some features are not possible at this time. If you have any more questions please open another ticket and we will gladly help you there.
Hello please, it's a bit of an emergency. I don't understand I have a customer who has just purchased a package, I have configured the notification to receive the purchase notification but I have not received anything. The other notifications seem to work but I haven't received anything for the package.
I'm talking about employee notifications, I want to get a notification when a pack is purchased by a customer. Why didn't I receive it?
Hello Evan,
Thank you for reaching out to us.
Employees can not get notified about package buying. The employee gets the notifications once a customer books an appointment with them not when a customer buys a package. That is why you did not receive this notification.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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really? But why can we configure a notification called "package purchased"? This is very bad news for my business, I was sure we could do it. So I have no way to be informed when a customer buys a package?
Hello Evan,
You can go to settings/notifications settings and add additional address that will receive all notifications.
Hope this helps.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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Thank you for your reply! but this is not a good solution. I will receive too many notifications if I do this it will be too difficult to filter. Are you confirming to me that I have no way of being notified when a customer buys a pack?
Hello Evan,
If a customer buys a package and books an appointment with the employee then the employee will be notified like this
But if a customer buys a package and doesn't book any appointment then there is no one to be notified since no appointments have been booked.
Hope this helps.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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Ok thank u i need to find another solution. But thank you very much again for your answer ! :)
Hello Evan,
You are most welcome, and we try to help as best as we can but some features are not possible at this time. If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a great holiday.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables