Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hello!
We need help with displaying services for membership subscription
Since there's no built in subscription we are trying to manually work around this by using a membership plugin. Essentially we need to create two types of services regular and for members. Then there's also the limitation that we can only have one level of categories.
How can we work around this to display the ability to book for services under multiple categories one one page. We do not want to have to create separate pages for each category. We are just trying to have two separate pages for member and non member. But within each there are still different service categories.
It will be helpful if we have the ability to add another level of categories or have the option to select multiple categories when displaying a booking page.
Another question, is it possible to assign services to a customer so they can book for that service without payment?
Thank you
Hello Belle,
Thank you for reaching out to us.
Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in the future.
Any membership plugin (like MemberPress, Ultimate Member, etc.) allows you to create pages that are inaccessible to some (for example non-logged-in users). You can also create custom logic, so a user can access this page once a month (for example), but we're not sure about that, since we don't work with Membership plugins.
At the moment we can't give you more precise information because as we said we don't work with membership plugins.
Kind Regards,
Uros Jovanovic
[email protected]
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I'm a bit disappointed with your response, it seems you didn't read my question but just sent a canned response.
My question is not about membership feature but a workaround that. Please read my message again. How can I display multiple categories with the booking form?
On the booking form I want to display services from a specific list of categories, how do I do that?
Hello Belle,
Thank you for reaching back out to us and apologies for my previous response.
At the moment, there is no option in Amelia to select a few categories to be displayed on the booking form. It is either a single category or all of the categories.
I have passed this suggestion to our management and hope that it will be implemented in one of the future updates, but there is no ETA at the moment.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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I like Amelia but that's a pretty basic feature that should be added especially since there's only one level of categories.
And my next question, is there a way to globally block time and not just day off for our spa. We have 11 employees and if we have to close for an hour or two for a staff meeting, we have to go in and manually update the hour for each employee which is tedious. Isn't there a way to globally block time on the calendar?
Hello Belle,
There is currently no such option as you would have to do it for each employee individually but it is a great suggestion and this should be implemented as soon as possible.
Thank you for pointing this out to us and please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Is there anyway to currently block time on the calendar for staff meeting? I don't want to add day off just block time for the entire office. How can we do this? If this feature is not available, please can they make this available. It should be a standard
Hello Belle,
At the moment, there is no such option as you would have to either add a day off or add a special day for each of the employees.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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We have recently noticed that our customer panel is NO Longer working. We had it set up before where customer creates account on our Wordpress site before they book their appointment so that our Wordpress login and Amelia are synced. But now it is no longer working and requiring to 'Send An Access Link'!!. See screenshot
What is the cause of this? And how do we fix this?? It is quite frustrating
Attached files: Screen Shot 2023-04-27 at 7.26.15 AM.png
Hello Belle,
For that purpose, you need to enable the "Require password for login" option on the Amelia/Settings/Roles settings/Customer.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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We have checked this option but it is requiring user to login again even though they're already logged into the Wordpress. It was working flawlessly before, something has recently changed right?
The user is supposed to be automatically logged in to Amelia when they're logged into Wordpress. It doesn't make sense to have two separate logins they should be synced. How do we fix this?
Hello Belle,
Thank you for the update on this.
Can you please let me know which version of the Amelia plugin you have installed on your website?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello, we are using Version 5.1.
In addition, we are having issues with Amelia Manage not being able to book appointment. I thought Amelia Manager user role can schedule appointments? Unfortunately it is not working for us. Please check and advise.
Hello Belle,
Thank you for clearing that up.
Can you please update the plugin to the latest version (6.2.3), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello, I thought we are supposed to have automatic updates? Is that not working anymore?
Hello Belle,
Please reactivate the plugin and test it out again.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello we deactivated and reactivated and still not getting the update option.
Also our Amelia manager role is unable to book appointments.
And we are still trying to resolve the issue with the user login
please help
Hello Belle,
Do you want me to install the latest version of the plugin for you and you can get it out afterward?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros! Yes please can you assist to install the update. I have tried deactivating and reactivating the plugin but it does not prompt update. I have also tried to activate the Amelia code and it still does not prompt update. What information do you need to update the plugin?
Hello Belle,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello! Just checking on this, thank you!
Hello Belle,
Thank you for the credentials.
Can you please check the following article on how to install the latest Amelia update:
Updating the plugin to the latest version
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
I am having a hard time with the installation, you'd offered to assist with the update can you please help. Normally we update with a single click but this is requiring going into ftp files etc. Will future updates be a simple click? Can you please assist with this update. Thank you
Hello Belle,
If you could provide me with the FTP access I would do this for you in no time.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello, just checking on the status of this. Thank you
Hello!! I'm getting a critical error to our website due to the Amelia plugin, can you please provide me with the update on the install. I didn't expect the update to shut down my website
Hello Belle,
I was unable to connect to the FTP server.
Can you please check the following step-by-step on how to do that?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello! We are having issues with our Amelia form, email and phone number are supposed to be required however it is not showing up as required even though we have this option checked in Amelia setting. Please assist
Hello Belle,
Thank you for reaching back out to us.
Please check the following video on how to make the phone field mandatory.
Please check the following video on how to set the email field as mandatory.
Please let me know if you have any other questions.
Hope this helps you.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello thank you, it worked. The other question I have, how do I make a day that we are typically closed AVAILABLE. For example we are usually closed on Sunday but one Sunday we will be open. Where do I go to make that modification to the schedule.
Also how do we upgrade our license? All the new feature updates are being done on the pro license and not the basic. I feel like we are getting robbed and we paid for the lifetime license :(
Also which demo has the Cart feature
Hello Belle,
Thank you for the update on this.
You can change the schedule for a specific date with the Special day feature. You can find that on the Amelia/Employees/Special days page.
Directly upgrading Lifetime licenses purchased after June 1st, 2021 is currently not possible, but you can, of course, acquire a new license and receive a refund for the previous purchase. You would need to purchase a new Lifetime License and reach out to us through a ticket, posting both purchase codes in a PRIVATE ticket, and our support managers will refund the amount of the originally purchased license retroactively.
Please check your receipt for the old purchase and verify that the card number or the PayPal account you used is still the same.
Please let me know if that helps you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello! Doesn't Amelia have automatic updates? Why do we always have to manually update the plugin?
We are also having issues with Amelia not showing prices in Woocommerce checkout
Hello Belle,
For that purpose, please check the following article.
Updating the plugin to the latest version
Let me know if that works for you or not.
Kind Regards,
Uros Jovanovic
[email protected]
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